Citrix Cloud Engineer Position Available In Wake, North Carolina

Citrix Cloud Engineer

Title:

Cloud Engineer II, Citrix

Location:

Raleigh, NC 27603 (Hybrid)

Duration:

6+ Months (Possibility of Extension)
Job Description
What you’ll do: Maintain multiple customer environments.
Update and Manage ticket backlog based on internal policies.
Crisis Management

• Identify and escalate any high-priority issues to the next level.

Provide customer-first experience by utilizing phone calls, emails, and the ticketing system to manage cases..
Effectively engage resources inside and outside of your team to further troubleshoot and resolve issues, including other technical engineers, account teams, or project managers.
Deliver solutions that lead to problem resolution or mitigation with high customer satisfaction.
Independently research and learn new material/ concepts, then share the latest knowledge with the team.
Be able to interface with Vendors to achieve resolutions for the customer.
Assist with creating, reviewing, and updating internal Knowledge Base Articles.
Provide technical guidance and mentorship to Skill PODs
Provide technical reviews for RFCs to other engineers on the team.
Ensure the client(s) environment is fully patched and running compatible components (OS, Apps, VMware Tools, etc.).
Update Customer environments to newer Long Term Stable Releases (LTSR), Cumulative Updates (CU), and apply security patches.
To receive, understand, and implement advanced technical procedures: Troubleshoot and document.

Additional Information:

Minimum Qualifications:

Bachelor s degree in a related discipline and 2 years experience in a related field. The right candidate could also have a different combination, such as a master s degree and up to 2 years experience; or 6 years experience in a related field.
Flexibility to work alternative days and shifts as needed.
Manage VDI environments: Citrix, AVD
Willingness to work on a 24×7 on-call rotation schedule.

Certificates:

CCA-V Technology:

Advanced Windows management:
Active Directory

• Server roles (installation, configuration, and management), Object management, Group management, GPOs, DNS, DHCP, Replication, IIS, FSMO.
  OS Optimization.
  Server Optimization
• Performance Monitoring, investigation, and remediation
• > Memory, CPU, Disk, I/O, AV management, scheduled maintenance, etc.

GPO Optimization.
Log analysis.
Intermediate Citrix (XenApp)

LTSR 1912, 2203

PVS, Storefront, Director, Session Host, Base Image, NetScaler, UPM, Citrix Policies.
Log analysis

Advanced RDS:

RDS Gateway, Certificates, Hosts, etc.)
Ability to manage, renew, monitor, & and configure Certificates on multiple platforms.
Understanding of Cybersecurity concepts

• CVE remediation, environment hardening, etc.

Preferred Qualifications:

Certificate:

Nerdio
Citrix Certified Associate (CCA-App

DS, CCP, CCP-V

)
Legacy Windows OS experience, management, and troubleshooting

• 2008, 2012/R2.

Advanced Virtualization:

VMware ESXi, VMware vSphere, VMware vCenter, VMware vCloud.
Experience with N-able Management.
Understanding of parallel technologies:
Networking

• FortiGate, VPN (Layer 1 and 2), VeloCloud, Firewall.
  Microsoft services
• Outlook/ Exchange, Azure AD.

MFA/2

FA:

Duo, Azure MFA, Workspace One, OneLogin.

Primary Focus:

Troubleshooting Citrix environments (not building them).

Key Technologies:

Citrix (Core expertise)
AVD (Azure Virtual Desktop secondary)
Active Directory, Group Policies
OS/Server optimization
Networking (basic understanding)
Microsoft Services, Duo, Backups
Log analysis and performance tuning
RFCs and change management
Knowledge Management (documenting fixes for AKB)

Certifications:

Citrix Certified Associate Virtualization (CCAV) is preferred but not required.

Other Tools Mentioned:

Nerdio, WEM, StoreFront, PVS, Citrix Director

Team:

Will report under John Mahoney s ACE (Advanced Computing Engineering) team, working closely with Julio s team for escalations.
Position Level
: Higher than Cloud Support Engineer 3; acts as an escalation point.
Daily Responsibilities
:
Managing customer environments, patching, troubleshooting Citrix issues, collaborating with Citrix leads.

Candidate Profile:

Able to work independently, problem-solve, and self-learn from internal resources.

Work Environment:

Hybrid typically on-site Tuesday through Thursday. Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

swapps

Position Id:

8673860