Network Technician Position Available In Wake, North Carolina

Network Technician State of North Carolina – Department of Information Technology Wake County, NC Job Details Full-time $50,844 – $76,266 a year 1 day ago Benefits Paid parental leave Health insurance 401(k) Pension plan Parental leave 403(b) Loan forgiveness Flexible schedule Qualifications Management Software troubleshooting Customer service

OSPF LAN

Mid-level High school diploma or GED Assembly VoIP

ITIL BGP

Routing protocols Computer networking IT 1 year Cabling Communication skills Full Job Description Description of Work Are you ready to take the next step in your career? Discover why NCDIT is the ideal destination for your professional growth – Why Work for NCDIT We currently have an opening for a Network Technician This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work This is an anticipated vacancy. This position is expected to become vacant on 7/3/2025 The Network Technician is responsible for onsite support across all services utilizing ITIL service processes of change, incident, release and configuration management. This position will implement new releases of service components into the operational environment following well-defined processes. This position will implement moves, adds, and changes to service components. This position will be involved in the investigation, diagnosis, resolution of problems and incidents. Service components include routers, firewalls, switches, gateways, cable infrastructure, and communications software and protocols. Duties include, but are not limited, to: Performs site surveys, assessments, and physical inventories Work with other analysts and specialists to resolve incidents and problems Work with other analysts and specialists to perform changes Performs installations of new equipment and infrastructure which may include cabling, switches, patch panel, VOIP, firewall, routers, AP’s at customer locations Insure availability of proper equipment for site visits including tools, cables, and hardware About the Division The NCDIT Service Delivery organization provides for the central provisioning of the services offered by NCDIT, including data, voice and video for the State of North Carolina and other authorized government and public sector entities. The Service Delivery team designs, develops and maintains the North Carolina Information Network (NCIN), the State’s official secure data communications network. NCIN is a multiprotocol, router-based Wide Area Network providing statewide data communications and Internet connectivity to all Executive Branch agencies and participating non-Executive public sector entities. The Network Field Support unit provides onsite field support to DIT customer sites statewide across a range of services such as WAN,LAN, Security, and VoIP. About the Organization The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet. As NCDIT’s services reach North Carolina residents from all backgrounds, we believe that our workforce should reflect the demographics of the state. The workforce is our most valuable asset to recognize, understand and meet the IT needs of our constituents across North Carolina. Our agency’s culture is derived through the implementation of thoughtful, practical, innovative and data-driven strategies. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (Executive Order 92). NCDIT supports recent executive orders to address pay equity for women (Executive Order 93), establish paid parental leave for birth, adoption, and foster care (Executive Order 95), and implement fair chance policies (Executive Order 158). NCDIT also has several initiatives designed to help past and current military personnel and their spouses find rewarding careers with us. Join a team that welcomes, values, respects and supports all members of our work community. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more. Knowledge, Skills and Abilities / Competencies To qualify for this position, applicants must document on the application that they possess ALL of the following: Proficiency in customer service with effective communication across technical and non-technical teams Working knowledge of network operations, principles, practices, and equipment Experience with routing protocols, network topologies, switching technologies, and digital electronics Demonstrated experience assembling network components and troubleshooting telecommunications issues Proficient in applying software configuration templates for network hardware The following Management Preferences are not required, but applicants that possess these skills are preferred: Knowledge of cabling Infrastructure, including cable management and testing Basic knowledge of IP telephony Ability to lift boxes that weigh 40 pounds or more. Some knowledge of IP addressing, subnet masking, and routing protocols such as OSPF, BGP and static routing Knowledge of fiber optic wiring and LAN termination standards. Knowledge of ITIL concepts Minimum Education and Experience Requirements Some state job postings say you can qualify by an ‘equivalent combination of education and experience.’ If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High School or General Educational Development (GED) diploma and one year of IT experience; or an equivalent combination of education and experience. Supplemental and Contact Information The North Carolina Department of Information Technology (DIT) is an Equal Opportunity Employerwho embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. NCDIT uses the Merit-Based Recruitment and Selection Plan to fill posted positions. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. The Department of Information Technology will not accept “See Resume” or inserted text resumes in lieu of all work experience and education completed on the application. Employment at NCDIT is contingent upon a satisfactory background check. Applicants seeking Veteran’s Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application. Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22. Applicants applying for positions that require specific coursework, must upload and attach a copy of the transcript with their application. Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the “Certificates and Licenses” section. If applicants earned college credit hours but did not complete a degree program, they must attach an official transcript to each application to receive credit for this education. If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification: https://www.naces.org/members

HYBRID/FLEXIBLE WORK SCHEDULES

At NCDIT, we are dedicated to fostering a collaborative and flexible work environment, offering a hybrid remote work option for positions that are conducive to remote flexibility. If you do not currently reside within a reasonable commuting distance of the assigned duty station, new hires are granted up to 120 days from their start date to relocate. This relocation ensures the ability to work onsite multiple days per week. If you’re eager to contribute to a dynamic workplace, we encourage you to apply!

COMPENSATION & BENEFITS

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Some highlights include:

The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service Twelve (12) holidays/year Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year Twelve (12) sick days/year which are cumulative indefinitely Longevity pay lump sum payout yearly based on length of service 401K, 457, and 403(b) plans Learn more about employee perks/benefits: Why Work For NC?

NC OSHR:

Benefits NC OSHR:

Total Compensation Calculator NCDIT Human Resources Yori Lucien For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627.

NOTE:

For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.