Unit Computing Specialist Position Available In Middlesex, New Jersey

Position Details Position Information Recruitment/Posting Title Unit Computing Specialist Job Category Staff & Executive – Information Technology Department IPO-Information Technology Overview The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations. Posting Summary Rutgers, The State University of New Jersey, is seeking a Unit Computing Specialist for the Division of Institutional Planning & Operations (IP&O). The IP&O Service Desk acts as a single point of contact between the IT organization and the business for all incident reports, service requests, change notifications and any other necessary communications. Reporting to the Unit Computing Manager, The IP&O IT Service Management Representative ( UCS ) is responsible for overseeing the planning, implementation, upgrade, security, and support for all workstations, mobile devices, including managing their service desk ticketing queues, call center queues and applications required to support business needs, as they pertain to the delivery of services to IP&O end user community for the Service Desk.

Among the key duties of this position are the following: This role is responsible for all core service management processes specific process (e.g., incident management, service request management and knowledge base management, problem, service level, and IT asset management). These individuals are responsible to assess needs, identify pain points, and make recommendations to drive organizational transformation and improve/accelerate service delivery. This includes, receiving, prioritizing, documenting and successfully resolving end-user issues. The candidate will be required to maintain the ServiceDesk inventory database and document PC-related procedures. This position will be placed into a rotational schedule for afterhours call support. FLSA Nonexempt Grade 04 Salary Details Minimum Salary 68706.00 Mid Range Salary 86914.00 Maximum Salary 105121.00 Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. Benefits Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits Life insurance coverage Employee discounts programs For detailed information on benefits and eligibility, please visit: http://uhr.rutgers.edu/benefits/benefits-overview . Position Status Full Time Working Hours (per week) Standard Hours 37.50 Daily Work Shift Rotating Work Arrangement Union Description Admin Assembly (MPSC) Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff – 12 month Position Pension Eligibility ABP Qualifications Minimum Education and Experience Bachelor’s degree or equivalent combination of education and experience. Certifications/Licenses Valid driver’s license Required Knowledge, Skills, and Abilities Experience with MS-Windows 11 MS-Office Suite. Knowledge of computer hardware and application support. Ability to absorb and retain information and conduct research into a wide range of computing related issues. Strong analytical and problem solving skills. Must have excellent verbal, written communication skills and organizational skills. Service Desk ITIL processes experience. Must be able to pass a criminal background check and have a valid driver’s license Preferred Qualifications Microsoft Certified Preferred and ITIL Certification preferred. 2-5 years of experience as a Service Desk Technician or in a related role preferred. Knowledge of University computing environments is preferred, as is knowledge of networks, LANS , and network software. Equipment Utilized Physical Demands and Work Environment Ability to lift 50 pounds. Special Conditions Clean Driving Record Posting Details Posting Number 25ST0945 Posting Open Date 04/30/2025 Special Instructions to Applicants Regional Campus Rutgers University-New Brunswick Home Location Campus Off Campus City Piscataway State NJ Location Details 33 Knightsbridge Rd. Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination. Affirmative Action/Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement