Centralized Services Engineer Position Available In Shelby, Tennessee
Tallo's Job Summary: The Centralized Services Engineer II position at ProTech Services in Memphis, TN, involves maintaining client environments, automating tasks, patching, scripting, and collaborating with various teams to ensure client satisfaction. Requirements include an associate's degree, 2-4 years of experience in IT support or Centralized Services, proficiency in RMM tools and scripting, and knowledge of Windows Server, Active Directory, and network fundamentals. Benefits include healthcare coverage, 401(k) matching, ongoing training, career growth opportunities, and employee recognition programs.
Job Description
Centralized Services Engineer
ProTech Services is seeking a Centralized
Services Engineer II for a permanent position. In office, in Memphis, TN. M-F, 8:00-5:00pm
Summary:
The Centralized Services Engineer II will play a key role in ensuring the ongoing performance, security, and stability of managed client environments. Operating within the Centralized Services team, you will maintain automation systems, perform proactive maintenance tasks, execute patching and scripting activities, and support infrastructure monitoring efforts. You will collaborate closely with Service Desk, NOC, and Professional Services teams to ensure seamless client experience.
Job Description:
Manage and maintain RMM tools (e.g., ConnectWise Automate, N-able, Atera, etc.)
Execute and optimize patch management, antivirus, and backup monitoring Processes
Develop and maintain PowerShell or other scripts to automate recurring tasks
Deploy standardized software and configurations across client environments
Monitor and respond to alerts, ensuring proactive remediation before client impact
Maintain documentation and configurations in the PSA and documentation platforms (e.g., IT Glue, Hudu)
Assist with onboarding new clients into centralized systems
Participate in compliance initiatives (e.g., HIPAA, NIST, ISO) via standardized controls
Collaborate with Service Desk and Project teams to coordinate proactive work and escalations
Analyze trends in system health data to recommend improvements
Maintain patching compliance reports and health dashboard
Requirements Associate s degree in information technology, Computer Science, or related field
Preferred
2 4 years of experience in a technical support, IT administration, or Centralized Services role within an MSP or similar environment
Hands-on experience with RMM tools and scripting (e.g., PowerShell, Bash, Python)
Proficiency in Windows Server, Active Directory, Microsoft 365, and Azure
Strong understanding of endpoint management, patching processes, and
monitoring solutions
Ability to write, test, and troubleshoot automation scripts
Experience working with backup platforms (e.g., Veeam, Datto, Acronis)
Solid knowledge of network fundamentals (TCP/IP, DNS, VPN, etc.)
Benefits
Medical/Dental/Vision/Mental Health coverage
401(k) with a generous company match
Ongoing education/training/certification program
Career growth opportunities
Employee recognition and award systems
Regularly scheduled team events
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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