Technical Support Administrator II Position Available In Houston, Alabama

AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs. As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as: + Health, Dental and Vision Insurance + Health Savings Account contributions + 401k with company match + Company paid life insurance + Long Term Disability + Dependent Life Insurance + Accidental Death & Dismemberment Insurance + Wellness programs + Paid Holidays + Paid vacation + Weekly direct payroll deposits + Tuition Reimbursement Program + Employee Assistance Program

• _Position Summary_
• The•Technical Support Administrator II•maintains and supports all information systems services from a client endpoint and server system scope.

This includes individual client incident management and resolution, system incident management and resolution as assigned server administration, and virtual client/server application delivery service administration. Additional responsibilities include backup/recovery services, high availability, disaster recovery maintenance, and incident response, and clear professional documentation.

• _Essential Duties and Responsibilities (_
• _include the following. Other duties may be assigned._
• _)_•Maintenance and support of endpoint client machines and services, including cloud and on-premises.

Maintenance and support of systems infrastructure as assigned, including hardware infrastructure, VMware virtual machines, Microsoft Windows servers, and Citrix XenApp.

• Collaborate with network and system administrators to identify performance, capacity needs, and resiliency, particularly regarding endpoint client machines and services.
• Collaborate with IT staff in the evaluation of new software and hardware systems.
• iSeries support and troubleshooting (including printer and application-level support)
• Help design and manage the enterprise’s information systems backup/recovery and disaster recovery plans.
• Ability to administer and maintain 3
• rd•party solutions related to the enterprise’s operation and support.

• Management of IT Assets:

  endpoint, server, and network equipment.

• Security patching of endpoint devices and ensuring equipment is at proper security levels

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Pay Range:

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General Benefits:

• Category:

• Information Services