IT Helpdesk Support Admin (Part-time/Hybrid) Position Available In Broward, Florida
Tallo's Job Summary: Micrologic Associates in Fort Lauderdale, FL is hiring a part-time IT Helpdesk Support Admin for $17 an hour. The role involves handling user technical issues, creating helpdesk tickets, and maintaining communication standards within the IT department. Requirements include customer service experience, communication skills, and knowledge of IT terminology.
Job Description
IT Helpdesk Support Admin (Part-time/Hybrid) Micrologic Associates•3.3 Fort Lauderdale, FL Job Details Part-time From $17 an hour 16 hours ago Qualifications CRM software Customer communication Help desk support experience Confidential information handling Phone reception Phone communication Customer service Call center Data security protocols Network security in intelligence operations Handling customer inquiries Employee relationship building High school diploma or GED Phone customer support Customer relationship management (CRM) systems (technically supported) Data Security (Data management) 1 year Communication skills Entry level Under 1 year Help desk Full Job Description IT Helpdesk Support Admin (Part-time/Hybrid)
Location :
Fort Lauderdale, FL (3 days onsite select weekdays) / Remote (2 days on the weekend)•shifts differ from weekday to weekend
Schedule :
Flexible 4:00pm•8:00pm EST on 3 select weekdays Full shifts on the weekend (Sat & Sun) 8:30am•5:00pm
EST Company :
At Micrologic Associates, we provide top notch products, services, and support to our clients in the car wash and quick lube industries. Offering a variety of equipment and software solutions, we aim to shape the future of car washing with cutting-edge products and services that recognize the changing needs of the industry. We thrive on turning ideas into solutions and always strive for excellence.
Job Summary :
We are seeking a reliable and customer-focused IT Helpdesk Support Admin (for part-time & on weekends) to be the first point of contact for users experiencing technical issues. In this role, you will handle incoming phone calls, create helpdesk tickets, and ensure users are directed to the appropriate support personnel. You will play a key role in maintaining excellent communication and service standards within the IT department.
Key Responsibilities :
Answer inbound helpdesk calls and respond professionally to user inquiries. Create support tickets using Zoho Desk. Managing certain e-mail accounts, routing e-mails to appropriate departments, and creating service tickets as needed Log detailed and accurate information regarding user issues or requests. Escalate urgent or unresolved tickets to the appropriate IT staff. Monitor helpdesk queues and follow up on outstanding tickets. Maintain confidentiality and data security protocols.
Requirements :
High school diploma or equivalent. Proven experience in a customer service, call center, or helpdesk environment. Strong communication and interpersonal skills. Ability to multitask and prioritize in a fast-paced setting. Familiarity with IT terminology and common technical issues. Basic proficiency with CRM ticketing systems. Minimum 1 year of experience in a similar role
Department :
IT Support Services Reports to :
IT Helpdesk Manager Job Type:
Part-time Pay:
From $17.00 per hour
Schedule:
8 hour shift Every weekend
Work Location:
Hybrid remote in Fort Lauderdale, FL 33301
