Level 2 Technician / RMM Administrator – must live in local Jacksonville area Position Available In Duval, Florida

Level 2 Technician / RMM Administrator – must live in local Jacksonville area The Scarlett Group – 4.8 Jacksonville, FL Job Details Full-time $45,000 – $60,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Flexible schedule Life insurance Referral program Qualifications Microsoft Windows Server Network administration Desktop support 7 years TCP System administration Operating systems Management Software troubleshooting Customer service Software deployment Mid-level Windows Sonicwall Microsoft Office 3 years Firewall DHCP Driver’s License Issue tracking IT support Computer networking DNS Network support Mac

OS TCP/IP

Communication skills Active Directory CompTIA A+ Help desk Information Technology VPN Full Job Description The Scarlett Group, a full-service IT firm with clients throughout Florida and the Southeast, is seeking a skilled and motivated Level 2 Technician / RMM Administrator to join our dynamic IT team. In this role, you will act as the escalation point for complex technical issues and provide advanced support to ensure seamless IT operations for our clients or internal teams. With 30%+ growth year over year for the last 7 years, we offer competitive benefits, a hybrid work environment, paid holidays, and up to 2 weeks of PTO in your first calendar year. Our competitive pay and annual bonus make this an opportunity you won’t want to miss. As a Level 2 Technician / RMM Administrator, you will be responsible for providing technical expertise, guidance, and support to a range of client users. This position requires in-depth knowledge of networks and fundamental knowledge of computer systems, as well as the ability to clearly communicate with various support levels, development groups, and users. From time-to-time, client site visits may be required. Key Responsibilities Diagnose and resolve escalated hardware, software, and network issues on desktops, laptops, and related peripherals. Perform advanced troubleshooting of operating systems and software applications. Configure, install, and maintain desktop hardware, software, and security systems. Collaborate with Tier 1 support staff to identify recurring technical issues and recommend improvements. Assist with Active Directory, user account management, and group policy configuration. Ensure prompt and professional communication with users and clients, delivering top-tier customer service. Maintain accurate records of all support requests and resolutions in the ticketing system. Participate in system upgrades, migrations, and deployment projects. Required Qualifications Required experience in remote monitoring and management administration (RMM) Proven experience in a similar Level 2 support or IT support role. Strong proficiency in Windows and Mac operating systems, desktop hardware, and common software applications. Familiarity with Active Directory, Office 365, and basic networking principles (e.g., DNS, DHCP, TCP/IP). Strong problem-solving skills with the ability to work under pressure. Excellent communication and interpersonal skills. Relevant certifications such as CompTIA A+,

Microsoft Certified:

Modern Desktop Administrator, or equivalent are a plus.

Environmental and Physical Requirements:

The work environment for this position is a standard office setting. The employee is regularly required to sit, stand, walk, and use hands to operate a computer and other office equipment. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

401(k) matching Certification program Health insurance Dental insurance Vision insurance Life insurance Flexible schedule Paid time off Professional development assistance Referral program Bonuses and awards as warranted If you want to join a winning team with a rapidly growing company that invests in its employees, apply today. This is a full-time position with the ability to work in a hybrid environment in Jacksonville, FL 32207. Must live in the local area. www.scarlettculture.com www.scarlettcybersecurity.com

Job Type:

Full-time Pay:

$45,000.00 – $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Referral program Vision insurance

Schedule:

8 hour shift Monday to Friday On call Weekends as needed

Work Location:

Hybrid remote in Jacksonville, FL 32207