IT Help Desk Position Available In Hillsborough, Florida

IT Help Desk Ibis Healthcare Tampa, FL Job Details PRN Estimated:

$33.5K – $39.8K a year 16 hours ago Qualifications Microsoft PowerPoint Microsoft Word Microsoft Excel Driver’s License Active Directory Entry level Time management Full Job Description The IT Help Desk personnel will be responsible for providing IT support to staff using email, phone, and ticket system communication. Reports to and functions under the direction, instruction, and supervision of the IT Manager.

QUALIFICATIONS

Ability to collect and analyze data. Proficient in Word, Excel, and PowerPoint. Multi-tasking and time management skills. Must have a reliable source of transportation, a valid driver’s license, and automobile insurance if driving while on the job.

PHYSICAL DEMANDS

Abilities in reaching, bending, talking, sitting, carrying, standing, grasping, fine hand coordination, ability to hear, ability to read and write, and the ability to remain calm under stress. Ability to reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl. Specific vision abilities include close, distance, color, peripheral, depth perception, and the ability to adjust focus. Must be capable of lifting 50 pounds of dead weight alone.

WORK ENVIRONMENT

Climate-controlled office environment with some client exposure. Most work is completed while sitting at a desk using standard office equipment.

FUNCTIONAL RESPONSIBILITIES INCLUDE

Providing IT support for staff, including but not limited to user management in Active Directory, network and software support, hardware repair or replacement, inventory management, and data entry. Adhere to HIPAA Standards and practices per Ibis Healthcare Policy. Managing IT Inventory / Purchasing and Fulfillment Process.

COMPLIANCE RESPONSIBILITIES INCLUDE

Adheres to all applicable federal, state, local, and company-maintained standards of compliance, ethics, and policies concerned with the administration and delivery of agency-sponsored functions. Meets deadlines, requirements, and expectations as established by the supervisor, agency, and department. Completes administrative functions and data entry timely and accurate.

CUSTOMER SERVICE RESPONSIBILITIES INCLUDE

Provides exceptional customer service in all communications and interactions with staff and the public. Maintains confidentiality and remains calm under stress. Assists staff with support in all areas of functional responsibility in a courteous, supportive manner. Maintains and exhibits servant leadership qualities and exceeds customers’ expectations Mon-Fri 8:00AM-4:30PM