Disney Cruise Line- Systems Administrator Position Available In Osceola, Florida

Disney Cruise Line- Systems Administrator Job

ID 10121106

Location Celebration, Florida, United States
Business Disney Experiences
Date posted May 14, 2025

Job Summary:

As a DCL Systems Administrator for Disney Cruise Line, you’ll be at the heart of optimizing inventory strategies to enhance guest experiences and drive successful product rollouts. This role involves analyzing performance data to improve inventory utilization, managing guest inquiries, and introducing process improvements across both shoreside and shipboard operations. You’ll collaborate with cross-functional teams, including Disney Cruise Line Business Systems Management, to identify system enhancements, deliver innovative solutions, and actively participate in User Acceptance Testing (UAT) for system upgrades. Your problem-solving skills and creativity will directly impact guest satisfaction, ensuring seamless product launches and contributing to overall business growth. The DCL Systems Administrator will report to the Travel Operations Manager and sits in Celebration, FL.

You Will:

Leverage deep knowledge of Disney Cruise Line offerings to provide operational support, guide peers, and share insights. Independently manage complex projects and departmental responsibilities, prioritizing tasks and confidential information with minimal oversight. Oversee the configuration of Seaware packages, pricing structures, and inventory setup, ensuring timely website launches. Administration of XDining events and appropriate inventory setups. Advise collaboration partners on effective system usage, using JIRA for product tracking and guest-facing product introductions. Support initiatives across various business areas, including onboard dining, merchandise, gifts and amenities, onboard hotel and entertainment inventory offerings, port adventures, tour operators at ports of call, and warehouse & logistics partners. Identify efficiencies and drive creative solutions to business needs, while ensuring adherence to company policies and guidelines. Focus on innovation and process improvement. Apply in-depth policy and system knowledge to make informed decisions, complete time-sensitive tasks, and communicate updates across all organizational levels. Adapt to evolving priorities and support shoreside product development and shipboard/vendor operations in a dynamic environment, shifting strategies, and new product launches with minimal guidance. Participate in User Acceptance Testing (UAT) for upgrades and enhancements to Disney Cruise Line systems, influencing potential system improvements. Collaborate with revenue management, sales, marketing, digital, and communications teams to align strategies, achieving revenue and guest satisfaction goals. Leverage yield management and analytical skills to support cruise product strategies through Business Objects, Tableau, and MicroStrategy. Forecast inventory needs based on business trends and communicate these plans to fleet leaders and operators. Support shipboard and shoreside teams by managing product modifications, cancellations, price adjustments, and updates for onboard activities, dining, merchandise, and amenities. Negotiate and influence partners across various departments to meet and exceed revenue and guest experience goals.

You Will Have:

4+ years of experience in system data management, project management, or operations, with a focus on business transformation and attention to detail. Expertise in revenue optimization and guest experience enhancement in sectors like merchandise, food & beverage, or entertainment. Strong communication and interpersonal skills, able to collaborate across technical and non-technical teams at all organizational levels. In-depth knowledge of yield management and analytics, with experience using tools like Business Objects, Tableau, or MicroStrategy to improve cruise product strategies. Demonstrated expertise in driving critical initiatives, guiding teams toward successful execution, and delivering innovative solutions in a fast-paced environment. Skilled at prioritizing tasks, managing sensitive information, and providing guidance to cross-functional teams. Proficient in Microsoft 365, including Smartsheet, SharePoint, and JIRA for tracking projects and system updates. Adaptable to change, with experience guiding teams through evolving priorities and shifting strategies. Flexibility to work weekends, evenings, and holidays as needed.

Preferred Qualifications:

Knowledge of the cruise and travel industry, specifically Disney Cruise Line. Familiarity with Disney Cruise Vacations Internet and Intranet sites. Proficiency with DCL core systems (Seaware, SilverWhere, Business Objects, MicroStrategy). Advanced experience with JIRA for product and issue tracking. Advanced skills in Microsoft 365 products.

Required Education:

Bachelor’s Degree or equivalent work experience.

Preferred Education:

Master’s Degree in Business Administration (MBA), Data Analytics, or a related field.

Additional Information:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits. #LI-SP2 #

DXMedia About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney’s global consumer products operations include the world’s leading licensing business; the world’s largest children’s publishing brands; one of the world’s largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Experiences. Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.