IT & Support Coordinator Position Available In Cherokee, Georgia

IT & Support Coordinator 4.3 4.3 out of 5 stars Ball Ground, GA 30107 Job Summary RCB Industries is seeking an IT & Support Coordinator to manage daily IT operations, maintain company technology assets, and serve as the internal liaison with our managed service provider. This hands-on, cross-functional role supports infrastructure and hardware, provides basic training to team members, and assists with low-level tech support tasks within the Development team. While core IT competencies are required, training will be provided for internal systems and tools as needed. Ideal candidates are self-starting, detail-oriented professionals with a passion for technology, organization, and process. You’ll oversee internal tech operations—from evaluating outdated equipment to managing software provisioning and supporting the organization’s day-to-day technology needs. This is a full-time, onsite position based in Ball Ground, GA. Applicants must be authorized to work in the U.S. without current or future visa sponsorship. Key Responsibilities Audit, catalog, organize, and maintain the server room. Assess equipment condition and relevance to determine what should be retained, upgraded, or responsibly decommissioned. Create and maintain an asset tracking system for all technology across the company, including device assignments to employees. Manage the ordering, tracking, and setup of new equipment purchases. Learn and manage RingCentral for internal phone system support. Coordinate with our managed service provider to ensure proper provisioning of security and remote access tools. Be the primary point of contact for all internal IT requests and liaise with our external IT support partner as needed. Support team members with general tech troubleshooting, equipment setup, and connectivity issues. Receive and manage ad hoc development and IT-related tickets or requests that fall outside standard workflows. Maintain documentation of IT processes, device setup instructions, and vendor contacts. Ensure a clean, safe, and efficient server room and hardware storage environment. Assist and train employees on basic IT functions and systems as needed, helping team members become more self-sufficient with everyday technology.

Qualifications Education Preferred:

Post-secondary education or relevant certifications in IT, networking, systems administration, or a related field.

Big plus:

Associate’s or Bachelor’s degree in Information Technology or Computer Science. Experience 2+ years of experience in IT support, technical coordination, or systems maintenance. Experience managing equipment inventory and coordinating hardware purchases. Familiarity with working with managed service providers or third-party IT vendors. Experience working within Jira is preferred. Skills Comfortable troubleshooting PC and Mac hardware, printers, networking, and peripheral devices. Working knowledge of common business tools and platforms (Windows OS, Microsoft 365, basic networking). Strong organizational skills for tracking hardware, managing inventory, and maintaining clear records. Willingness to learn and support RingCentral or similar VOIP phone systems. Strong communication and coordination skills, especially when working with third-party IT providers. Ability to prioritize and manage multiple internal tech requests. Detail-oriented and proactive with a strong sense of ownership. Work Environment This is a full-time, in-office position located in Ball Ground, GA. Standard working hours are 8:00 AM to 5:00 PM, Monday through Friday. We do not offer visa sponsorship for this position.

Job Type:

Full-time Pay:

$50,000.00 – $55,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday Ability to

Commute:

Ball Ground, GA 30107 (Required) Ability to

Relocate:

Ball Ground, GA 30107: Relocate before starting work (Required)

Work Location:

In person