Support Administrator Position Available In DeKalb, Georgia
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Job Description
Job Summary Overview:
We are seeking a hands-on, self-sufficient Support Administrator to provide Tier 2 and Tier 3 support for a small, growing team of approximately 125 employees across two office locations. This is a broad-scope role that covers everything from end-user support to server and network administration, offering exposure to a wide range of IT infrastructure responsibilities in a predominantly Microsoft-based environment.
Key Responsibilities:
Serve as the primary in-house resource for Tier 2/3 technical support and systems administration.
Manage and maintain Windows Server 2019, Active Directory (AD), DHCP, and DNS.
Administer and support Hyper-V virtualization, including clustering and VM backups (Veeam).
Perform day-to-day tasks such as password resets, account provisioning, minor AD updates, etc.
Troubleshoot and resolve issues across a range of systems and applications, including end-user devices (90% Windows, limited Apple/iPad use).
Support network infrastructure including firewalls, VPNs, and web filtering.
Monitor and maintain backup systems and assist with disaster recovery planning.
Coordinate with third-party vendors for escalated issues, upgrades, or projects.
Assist in planning and executing minor infrastructure projects (e.g., replacing SAN storage).
Communicate clearly and effectively with staff across all levels
Qualifications:
3-5+ years of experience in systems administration or Tier 2/3 IT support.
Strong knowledge of Windows Server 2019, Active Directory, DHCP, DNS, and Hyper-V.
Experience supporting Windows 11 desktops in a professional environment.
Familiarity with Veeam or similar VM backup solutions.
Working knowledge of firewall configuration, VPNs, and web security tools.
Prior exposure to clustered environments and SAN storage (even at a basic level).
Excellent troubleshooting skills and the ability to multitask in a dynamic setting.
Strong interpersonal skills and comfort working with end users directly.
Experience in the architecture, construction, or engineering industry is a plus. 1420729_1751042537
