Systems Administrator Position Available In DeKalb, Georgia

Description Job Description, Responsibilities, Standards and Qualifications:

Under general supervision, installs and provides statewide problem resolution and support for PC and web-based software used by Court related agencies and offices. Extracts and distributes database updates to agencies. Provide first-level administration and supports personal computer (PC) and local area networks as needed.

JOB DESCRIPTION

• Provide first tier support for all AOC IT provided CMS and applications.
• Provide and/or assist with training sessions at various conferences and be available for ancillary software and training support as needed.
• Provides ongoing software support to clerks and staff in all Court-related Offices, and associated sites.
• Leads the installation and maintenance of personal computer hardware and software.
• Escalates problems to next level of support, vendor and/or developer for advanced debugging or software correction.
• Prepares user instructions and documentation for the installation and operation of software and software upgrades.
• Develops and maintains a schedule for software installation, upgrades and support activities.
• Plans, schedules and determines work priorities of subordinate personnel based on experience level and current work volume.
• Creates and maintains a high-performance environment characterized by positive leadership and a strong team orientation.
• Maintains a consistent, high quality, customer-focused orientation when conducting business and providing services or products to clients, the general public and other external customers.
• Maintains knowledge of current trends and developments in the field and applies pertinent new knowledge to performance of other responsibilities.

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Additional Skills & Qualifications Entry Qualifications:

• Bachelor’s degree in a related field and one year of related experience OR
• Associate degree in a related field and three years of related experience OR
• Five years of related experience OR
• One year at the lower level or position equivalent (ITP040).

Preferred Qualifications:

• Ability to troubleshoot hardware and software problems and develop solutions.
• Knowledge of the principles and practices of information technology.
• Ability to provide on-site and/or remote technical support.
• Knowledge of backup and recovery procedures.
• Ability to perform backup and recovery procedures.
• Knowledge of information technology security policies and procedures.
• Knowledge of the basic functions and operations of the agency.
• Ability to improve operational efficiency.
• Ability to maintain documentation and logs.
• Knowledge of agency network control procedures.
• Ability to assist in the configuration of computer networks.
• Ability to test new hardware and software.
• Ability to install and maintain network components, computer hardware and applications.
• Knowledge of agency and enterprise wide information technology systems.
• Ability to test network components/applications.
• Ability to determine function needs and system requirements.

Experience Level Intermediate Level Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: § Medical, dental & vision § Critical Illness, Accident, and Hospital § 401(k) Retirement Plan

• Pre-tax and Roth post-tax contributions available § Life Insurance (Voluntary Life & AD&D for the employee and dependents) § Short and long-term disability § Health Spending Account (HSA) § Transportation benefits § Employee Assistance Program § Time Off/Leave (PTO, Vacation or Sick Leave)