Help Desk Tier 2 Position Available In Fulton, Georgia
Tallo's Job Summary: We are currently seeking a Help Desk Technician II to join the team at HoneyBaked in Roswell, GA. This full-time position offers a competitive salary of up to $27.88 per hour with benefits such as 401(k) matching, health insurance, and paid time off. The role requires troubleshooting hardware and network issues, managing interactions in ServiceNow, and providing technical support. Successful candidates will have a Bachelor's degree in IT or a related field, at least 3 years of experience in an IT Service Desk environment, and proficiency in PowerShell scripting. Rotating after-hours and weekend shifts, occasional overtime work, and out-of-state travel may be required. If you thrive in a fun and casual environment, enjoy paying it forward daily, and possess strong technical skills, this could be the perfect opportunity for you.
Job Description
Help Desk Tier 2 4.1 4.1 out of 5 stars Roswell, GA 30350 Here at HoneyBaked, we believe in “we” over “me” and in paying it forward. Making a difference and keeping it fun are part of our DNA. Being authentic in everything we do and living our Values in full view of the community we serve is just who we are. If that’s who you are, too, then this could be the place for you. We’re looking for a Help Desk Technician II to join the team. Our perfect candidate will thrive in a fun and casual environment, pay it forward daily, and add value to the company by providing advanced & administrative technical support to end users and network infrastructure environments. To be successful in this position strong desktop, infrastructure, analytical, planning, organizing, and problem-solving skills are needed.
WHAT YOU’LL DO
Troubleshoot and diagnose hardware, network, and equipment issues, including but not limited to PCs (Windows and MacOS), iPads, and POS systems/peripherals. Serve as the primary escalation point for the Tier I team and a liaison between other internal teams and vendors. Manage interactions, incident and service requests in ServiceNow Administer support for Microsoft O365, Active Directory and Azure Active Directory Write technical documentation and training manuals
YOUR TRACK RECORD
Bachelor:
IT or IT related field 3+ years’ experience in an IT Service Desk environment Proficient with PowerShell scripting Experience with SQL Management Studio
WHAT ELSE?
Rotating after hours and on weekends Occasional overtime work is required throughout the year. Heavy overtime work is required during holiday periods. Occasional out-of-state travel
WHAT WE OFFER
Competitive salary and benefits plan, including a matched 401(k) and culture where doing the right thing is the only thing to do…and where you can have fun (Really. It’s in our Values. #notstuffy) We’re proud of our company and to be an equal opportunity employer. Applicants for employment are considered without regard to race, sex, color, citizenship, national origin, religion, age, marital status, disability, military/uniformed service, sexual orientation, gender identity or expression or any other protected class under applicable federal, state or local law.
Job Type:
Full-time Pay:
Up to $27.88 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Schedule:
Day shift Monday to Friday Night shift Weekends as needed
Work Location:
In person
