Systems Administrator Position Available In Fulton, Georgia

Description We are looking for someone to join the IT team. Someone with knowledge in all things PC, Office 365, and more. The primary role of this position is to provide support to employees and contractors. This support can range from resolving PC and conference room issues to installing new hardware to developing scripts for O365. This role does require occasional after-hours or on-call support. While support is the primary role, there are a lot of projects to be worked on. Many already in the works, and many waiting to be discovered and started. You need to be a good communicator and a self-starter with the drive to keep on task, finding and resolving issues, and working on projects. This role covers so many different branches of technology, with some of them being extremely new, that you should always be looking for ways to improve things that are already in place. Or look for new things to add to the environment to make it better. There is a lot of room for improvement and changes to make the environment more innovative and stable. Initial focus will be on PC staging and deployment.

Responsibilities:

• Provide support for users in all forms of contact (walk-ins, call-ins, email, chat) to address questions and needs.
• Work on daily operations tasks that will include new-hires, temps, Sharepoint permission changes, checking health of technology managed by Office IT team.
• Manage users, groups, devices, permissions, conditional access via Azure portal.
• Manage laptop config, available software, cellphone config, compliance via InTune portal.
• Manage users, licenses, shared mailboxes, Teams, Sharepoint, OneDrive via the O365 admin portal.
• Work on and resolve issues with VPN and Azure desktop services.
• Manage time between helping users, and making progress on projects to improve the PC, O365, and other user technology environments.
• Write, update, and run Powershell scripts that configure the setup of user laptops.
• Write, update, and run Powershell scripts that are used to do certain functions in O365 Admin, Azure, and Intune.
• Monitor laptop health from compliance, configuration, and virus standpoints.
• Maintain accurate inventory of all technology.
• Write and maintain updated documentation for all processes.
• Plan, write-up, and perform scheduled changes that affect the laptop and network environment.
• Be willing to complete tasks, on occasion, that may not seem to be directly related to Office IT.

Qualifications:

• Bachelor’s degree from an accredited college or university in a field related to IT, or equivalent combination of education and experience.
• 3+ years of experience in IT related fields including, desktop support, MS O365, networking.
• In depth knowledge of Windows 10
• Experience working in Microsoft O365 and Azure Admin portals
• Extensive Powershell knowledge
• Basic understanding of networking Skills needed:
• Good Customer Service skills and attitude
• Ability to troubleshoot IT issues.
• Be able to repair/replace laptop components.
• Ability to think outside of the box to resolve various technology needs.
• Be able to communicate effectively, issues and resolutions to issues, to users that may be very unfamiliar with technology jargon.
• Occasionally be able to lift 40 lbs.

Communication Skills:

• Personable demeanor that users will be comfortable with working with when they need help.
• Ability to help non-technical users understand issues and resolutions to issues.
• Ability to defuse situations regarding users that are frustrated with issues they are having.

Work Hours:

• 9am to 5:30 Skills help desk support, support, remote support, desktop, help desk, hardware, technical support, imaging, deployment, Active directory Top Skills Details help desk support,support,remote support,desktop,help desk,hardware,technical support,imaging,deployment,Active directory Additional Skills & Qualifications Provide support for users in all forms of contact (walk-ins, call-ins, email, chat) to address questions and needs.

• Work on daily operations tasks that will include new-hires, temps, Sharepoint permission changes, checking health of technology managed by Office IT team.
• Manage users, groups, devices, permissions, conditional access via Azure portal.
• Manage laptop config, available software, cellphone config, compliance via InTune portal.
• Manage users, licenses, shared mailboxes, Teams, Sharepoint, OneDrive via the O365 admin portal.
• Work on and resolve issues with VPN and Azure desktop services.
• Manage time between helping users, and making progress on projects to improve the PC, O365, and other user technology environments.
• Write, update, and run Powershell scripts that configure the setup of user laptops.
• Write, update, and run Powershell scripts that are used to do certain functions in O365 Admin, Azure, and Intune.
• Monitor laptop health from compliance, configuration, and virus standpoints.
• Maintain accurate inventory of all technology.
• Write and maintain updated documentation for all processes.
• Plan, write-up, and perform scheduled changes that affect the laptop and network environment.
• Be willing to complete tasks, on occasion, that may not seem to be directly related to Office IT.

Experience Level Intermediate Level