Support Systems Administrator (Specialist or Expert) – Information Services, 28484 Position Available In Clay, Missouri

Support Systems Administrator (Specialist or Expert) – Information Services, 28484 University of Missouri-Kansas City parental leave, paid time off, remote work United States, Missouri, Kansas City Jun 16, 2025 Apply for Job
Job ID
56149
Location
Kansas City
Full/Part Time
Full-Time
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Hiring Department The Support Services Department within UMKC’s Information Services unit Job Description This professional information technology position spans a broad range of technical support activities including, but not limited to, end user support for campus community, support for computer hardware, peripheral hardware/software configuration and installation, and mobile device support. This position will primarily be part of the Miller Nichols Library support team and will provide support for library faculty and staff, as well as library computer labs. This position will also provide support for proprietary library systems, including ScannX scanners, ASRS Robot and Dematic EMS software, and EZ Proxy. Sound customer service principles and best IT practices must be applied while providing technical support for end users. This position will work with a team of technicians to complete IT projects and support responsibilities. This position may serve as technical lead on special projects that require an in-depth understanding of certain systems or technologies. Shift 8:00am to 5:00pm
After initial training period, there will be opportunities to work from home one to two days per week
Minimum Qualifications Strong knowledge of desktop/workstation/mobile devices and hardware/software/operating systems (configuration and connectivity)
Excellent customer service skills
Excellent technical knowledge and aptitude in the areas of software configuration and troubleshooting techniques
Ability to document technical processes clearly and concisely
Familiarity (reading) with Active Directory, Group Policy, scripting, and batch files
A good understanding of systems administration and security principles
A working knowledge of ITSM or other ticketing system
Familiarity with installation, maintenance, and support of wireless technologies
Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff
Excellent time management skills and ability to work under pressure and meet inflexible deadlines
Must have a driver’s license, cell phone with data, and be able to life 40 lbs
Preferred Qualifications Experience with supporting remote users using Bomgar or similar tools
A good understanding of scripting, including PowerShell, Batch, Bash
Ability to do needs analysis and technology upgrade planning and implementation
Experience with image development on either Windows or Apple platforms
Bachelor’s degree in Information Technology or 4+ years of similar work experience
Experience working in Higher Educatoin or similiar environment
Anticipated Hiring Range $55,000 to $70,000 commensurate with internal equity, experience, and education Application Deadline Open until filled, review of applications to begin immediately. Benefit Eligibility This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits. Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.