Network Admin – IP Provisioning Position Available In St. Louis City, Missouri

Job Description:

GENERAL PURPOSE

The Network Administrator – (IP) Provisioning position encompassesa high level of technical ability including IP subnetting, theability to provision TelePacific core and distribution routers, andtroubleshooting 2nd and 3rd level connectivity issues for our datacustomers. Furthermore the Network Administrator will keep theInternet Operations Center updated on all configuration changes,troubleshooting techniques, and Internet connectivity issues andupgrades in general.

SUPERVISION RECEIVED

Works under the supervision of the Supervisor of ServiceDelivery

SUPERVISION EXERCISED

None

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicate with the engineering department before, during, andafter installations that require advanced configurations and/or theimplementation of VPN or firewall capability to support thecustomer?s requirements.
• Assign and program IP configuration for customer installationorders
• Configure and troubleshoot Cisco, Juniper and other switches androuters
• Provide support to customers and vendors during newinstallations
• Work with various customer and support groups in diagnosingservice related problems
• Troubleshoot WAN connections
• Troubleshoot router configuration
• Recognition of potential network bottlenecks and other troubleareas
• Maintain service delivery timeframes and processes in amulti-system environment.
• Process basic order entry data and distribute tasks within theService Delivery department through ticketing and task tool
• Efficiently handle a high volume of orders
• Communicate order progress with Coordinators, Field Operations andManagement
• Identify order concerns, issues and escalate appropriately
• Maintain data reports related to translations task and orderstatus
• Review and suggest changes to Circuit Design against facilitiesdatabase to ensure Customer stability during install
• Adhere to Customer Proprietary Network Information (CPNI)regulations to protect all Customers? privacy rights
• Know and adhere to all TelePacific product and processguides
• Execute suspensions and restorations within two (2) hours ofassignment during normal business hours

PERIPHERAL DUTIES

• Provide a professional and positive experience to both internaland external TelePacific Customers.
• Assist with creation of ad hoc reports as needed.
• Support Service Delivery Department in achieving Corporate revenuegoals.
• Report contractual challenges for general contractcompliance.
• Adhere to all Company policies and procedures.
• Other duties as assigned.

DESIRED MINIMUM QUALIFICATIONS

Education and Experience:

(A) Cisco Certified Network Associate (CCNA) certification orequivalent experience, and (B) Graduation from an accredited four year college or university,and (C) Two (2) year of ISP level telecommunications experience,or (D) Any equivalent combination of certification, education andexperience

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of MPLS is desirable
• Detailed understanding of the function and configuration ofCisco/Juniper networking equipment
• Hands-on experience configuring and troubleshooting Cisco/Juniperswitches and routers
• Advanced operational knowledge of virtual local area networks(VLAN), Border Gateway Protocol (BGP) and Enhanced Interior GatewayRouting Protocol (EIGRP)
• Advanced understanding of IP addressing, includingsubnetting
• Functional understanding of Domain Name System (DNS), Dynamic HostConfiguration Protocol and related network services
• Understanding of TCP/IP configuration within various operatingsystems.
• Exceptional time management and organization skills
• Demonstrated proficiency with billing software, Microsoft Word,Excel, personal computers, calculator, telephone, copier and faxmachines
• Candidate must be comfortable in a fast paced environment, executetasks with minimal supervision and accept change with a positiveoutlook
• Must be able to read, write and speak English

SPECIAL REQUIREMENTS

None

TOOLS AND EQUIPMENT USED

Personal computer, including word-processing, database andspreadsheet programs; calculator, telephone, printer, copy and faxmachine.

PHYSICAL DEMANDS

• The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. Reasonable accommodations may bemade to enable individuals with disabilities to perform theessential functions
• While performing the duties of this job, the employee isfrequently required to sit and talk or hear. The employee isoccasionally required to walk; use hands to finger, handle, or feelobjects, tools, or controls; and reach with hands and arms. Theemployee will spend 90% of their time sitting at desk, typing onkeyboard and viewing computer monitor
• The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close visionand the ability to adjust focus

WORK ENVIRONMENT

• The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. Reasonable accommodations may bemade to enable individuals with disabilities to perform theessential functions
• The noise level in the work environment is usually moderatelyquiet
• It is required that this position be performed at the hiringoffice of the position unless stated otherwise The duties listed above are intended only as illustrations ofthe various types of work that may be performed.

The omission ofspecific statements of duties does not exclude them from theposition if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employment agreementbetween the employer and employee and is subject to change by theemployer as the needs of the employer and requirements of the jobchange.