4156 Systems Administrator NEW Position Available In St. Louis, Missouri

4156 Systems Administrator
Procession Systems Today
Top Secret/SCI
Unspecified
CI Polygraph
IT – Hardware
Saint Louis, MO (ON-SITE/OFFICE)

OVERVIEW

We have an exciting and challenging opportunity for a Systems Administrator on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.

GENERAL DUTIES

Provides support for implementation, maintenance, and incident troubleshooting of IT systems.
Manages hardware in all stages including unpacking and setup of end user devices.
Resolves IT incidents from cradle to grave, works closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract.
Installs application software on end user device workstations via scripted install packages.
Inventories management of UDS deployed software and end user devices.
Network and locally attached printers.
Assists users in accessing and using IT systems.
Provides user education and training in basic hardware and software functions.
Creates and maintains documentation and SOPs to train new employees.
Utilizates a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs.
Identifies and executes process improvements and other enhancements that improve operational efficiency.

REQUIRED QUALIFICATIONS

Bachelor’s Degree or an equivalent combination of years of experience and education.
3+ years of prior relevant experience.
A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification.
ITIL v3 Foundations.
Knowledge in one or more of the following areas:
Workstations (thin and thick clients)
Monitors
KVMs
Print, Fax and Scan Support Services
Audio Visual Services
Voice and VTC Support Services
Desktop Image Management
Virtual Desktop Infrastructure (VDI) Support Services
Home Directory and Profile Support Services
E-mail Support Services
Software Support Services
Domain Name Services (DNS)
Dynamic Host Configuration Protocol (DHCP)
Patch Management (Windows)
Excellent troubleshooting capabilities and strong communication skills.
Strong work ethic and attention to detail.
Strong organizational skills.
Strong writing skills (document creation and management).
Strong time management skills and ability to work flexible schedules to meet job requirements.
Ability to work independently on projects and/or tasks.
Ability to regularly stand and walk between buildings on a large campus.
Ability to move and lift computers, printers, monitors, and other hardware.
Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM.
Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.).
Team player and willing to both share knowledge and learn from others to ensure team’s success.
Enthusiasm and ability to adapt to new and changing technologies.
Thin Client using Virtual Desktop Infrastructure (VDI) Technology.
Thick & thin web-based applications.
Technical writing.

CLEARANCE

TS/SCI with ability to obtain a CI Poly

GROUP ID

90943786
R
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