Desktop Systems Administrator Position Available In Wake, North Carolina

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Desktop Systems Administrator

Salary $58,757.00 – $88,135.00 Annually Location Wake County, NC Job Type Permanent Full-Time Job Number 25-05342 RSD 60009338 Department Dept of State Treasurer Division Information Technology Division Opening Date 04/30/2025 Closing Date 5/12/2025 5:00 PM Eastern Job Class Title User Support Technician II Position Number 60009338 Section Technical Services Salary Grade

DT05 DESCRIPTION

BENEFITS
QUESTIONS
Description of Work The IT Division is hiring a Desktop Systems Administrator. This position provides advanced end-user Helpdesk support to all divisions within the Department of State Treasurer, including client-side software and hardware components of core business systems, and supporting third-party Enterprise Solutions. This is a full-time position (40 hours per week) with State Benefits, including health insurance, paid vacation, paid sick time, paid holidays, and retirement. About Us The Information Technology Division (ITD) is to plan, develop, implement, and support the technology systems that meet the Department of State Treasurer (DST) operational needs. The Technical Services section is responsible for the technology infrastructure of the department, including items such as networking, storage, servers, virtualization, backup/recovery, and management of the physical data center. The Desktop Support Team is the largest technical group comprising of six technicians including the Desktop Supervisor. This team supports all desktop applications for the Department of State Treasurer including client-side components of core business systems such as ORBIT, Core Banking, Logics, KAPS/OnBase, Auto Audit, and Bloomberg. In addition, the team supports third party Enterprise Solutions including Microsoft Office, Adobe Suites, Defender Antivirus, BitLocker desktop encryption, and desktop patch management. The team is responsible for providing advanced end-user Help desk support to all divisions within the Department of State Treasurer. Job Duties
Perform end-user workstation support of hardware, software, and account administration via Service Desk tickets, emails, chat, phone calls, remote, and desk-side.
Image, deploy, and maintain user workstation computers and devices.
Devices may include laptops, monitors, peripherals, printers, scanners, i & iPad mobile devices.
Coordinate with users, IT Liaisons, IT Staff, vendors, and teammates in implementing solutions and troubleshooting issues.
The Department of State Treasurer’s campus is located on Atlantic Avenue, is surrounded by many shopping centers and restaurants, has access to a 24-hour 7-day a week free gym on the campus, and offers a competitive benefit package, and has free employee parking! Knowledge, Skills and Abilities / Competencies Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following: Experience in providing support and troubleshooting for workstations including Windows OS, software, workstation hardware, and basic networking. Experience in IT administration in systems including but not limited to SCCM (Microsoft System Center Configuration Manager), Active Directory, Exchange Management Console, Microsoft 365 (Azure/Entra, Intune Mobile Device Management, Defender, BitLocker), NCID Administration or other related systems.
Experience in independently researching and documenting IT ticketing systems.

Management Preferences:

6 years of User Support experience.
Experience in onsite and remote IT Support. Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. Associate degree in computer science or an IT related field from an appropriately accredited institution and one (1) year of experience in the information technology field related to the position’s role.
OR
High school or General Educational Development (GED) diploma and three (3) years of experience in the field of technology related to the position’s role; or an equivalent combination of education and experience. Supplemental and Contact Information

PLEASE SUBMIT YOUR APPLICATION ON-LINE USING THIS WEBSITE

This position is subject to a criminal history background check through CastleBranch. In addition, one or more of the following may also be reviewed, depending on the nature and requirements of the position: employment history, professional references, credit history, and educational verification (i.e., degree, license, or official transcript). Applicants will be required to pass the background check to the satisfaction of the North Carolina Department of State Treasurer. All offers of employment are conditional until the satisfactory completion of the background check. This office uses the Merit-Based Recruitment and Selection Plan to fill positions with highly qualified individuals. All applicants must complete and submit a State application for employment using the NEOGOV Online Job Application System (OSHR – Work for NC) for the State of North Carolina. To receive credit for your work history and credentials, you must list the information on the online application form. Any information omitted from the application cannot be considered in screening for qualifying credit. Attached or incorporated resumes (including Text resumes on application form)

WILL NOT

be used for screening for qualifying credit. Please make sure you complete the application in full. For additional information about applications and processes with the state of NC Please visit: How Do I Get the Job The State of North Carolina, and the Department of State Treasurer, is an

Equal Opportunity Employer:

Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax reference the contact information below. All applicants should indicate the position number and job title in the section “Jobs Applied For”. Applicants seeking Veteran’s Preference must attach a DD 214 Form, Certificate of Release or Discharge from Active Duty along with your application. Applicants seeking National Guard Preference North Carolina Army National Guard North Carolina Air National Guard Must attach a copy of the NGB 23A (RPAS) or a copy of the DD256 or NGB 22 along with your application. “See Resume” or “See Attachment” will NOT be accepted and will be considered an incomplete application and will not be processed. Other attachments will also be accepted, but not used in screening for qualifying credit. Please note, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. For your convenience a couple are listed below: International Education Research Foundation – (310) 258-9451 or www.ierf.org
World Education Services Inc. – (212) 966-6311 or www.wes.org
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click “Application Status”. It is not necessary to contact the Human Resources Office to check the status of an application. Employer
State of North Carolina
Website
http://www.nctreasurer.com/dsthome