IT Assistant Position Available In Wake, North Carolina

IT Assistant 3.8 3.8 out of 5 stars 121 Dickens Road, Fuquay-Varina, NC 27526

Company Overview:

Founded in 1992, InServ is a full-service industrial contractor working in the life science, advanced manufacturing, and food and beverage industries. We specialize in four trades (mechanical, hygienic piping, HVAC, and electrical, instrumentation and controls), working from multiple locations across North Carolina and for clients across the Southeast. InServ is both a knowledgeable and reliable partner for our clients. We assist with design, adhere to schedules, and execute with the highest quality to provide a total solution.

Job Summary:

The IT Assistant supports the InServ team by assisting with mobile device setup, administrative portal maintenance, and general IT organization. This role requires a proactive individual with exceptional problem-solving skills and dedication to customer satisfaction.

Essential Duties and Responsibilities:

Device Setup & Configuration:

• Set up and configure smartphones and tablets for both new and existing users
• Provide basic end-user training and support as needed
• Ensure devices are updated, secured, and properly enrolled in mobile device management (MDM) systems

Admin Portal Maintenance:

• Support the upkeep of InServ’s operational technology systems.
• Organize and maintain user accounts, permissions, and settings across platforms such as the Verizon Business Portal, IBM Maas360 MDM and Microsoft 365
• Assist in documenting and standardizing portal configurations for consistency and efficiency

General IT Organization:

Maintain and accurate inventory of IT equipment and accessories Organize and manage digital files, folders, and documentation Provide support for ad-hoc IT tasks and basic troubleshooting

Asset Management/Shipping and Receiving:

Receive, inspect, and log incoming IT equipment and supplies Prepare and ship devices or materials to remote team members or vendors

Requirements:

Basic knowledge & understanding of Windows and Android operating systems Strong organizational skills and attention to detail Ability to work independently and manage time effectively Excellent communication and problem-solving abilities

Preferred:

Familiarity with administrative portals such as Azure, Maas360, and basic network troubleshooting skills Physical Requirements The ability to be sit for prolonged periods of time. The ability to lift and move equipment, weighing up to 40lbs Reach, grasp and manipulate with hands to include typing on a keyboard or connecting cables. Close, distance and color vision for tasks such as reading manuals, identifying components and troubleshooting Ability to work on hands and knees under desk or other office equipment for cable connecting. InServ is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We provide competitive wages and benefits that include paid vacation and holidays, medical, dental, vision, educational benefits, 401K retirement plan, craft training, and career pathing.

Job Type:

Part-time Pay:

$20.00 – $25.00 per hour Expected hours: 20 – 30 per week

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Health savings account Paid time off Referral program Tuition reimbursement Vision insurance

Schedule:

8 hour shift Monday to Friday People with a criminal record are encouraged to apply

Work Location:

In person