Service Contracts Administrator – IT Position Available In Wake, North Carolina

Job Description:

Adecco is currently assisting a local client in their search tofill a Service Contracts Administrator-IT job in Cary, NC. This isa Temporary to Hire opportunity. As a Service Contracts Administrator you will be responsible forservice renewals within the Customer portfolio. Serves as point forall customer inquiries related to service contracts and ensuressolicitation of new contract renewals are executed and recorded.

Developing new process and system improvements to improve solutionofferings and drive additional revenue. Acting on requests forquotes from customers as well as the sales organization, solicitingnew service contract additions during renewal cycle, calculatingall service contract fees, processing contract documents andinvoice and/or credit requests as well as maintaining and updatingapplicable databases. Apply Now if you meet the qualifications listed below! Responsibilities for this Service Contracts Administrator-IT jobinclude: Contact customers directly to explain the benefits of agreements totheir business. Help drive new business throughout renewal cycleand grow number of agreements. Serve as a primary point of contact for external customers withrespect to service contract issues, invoicing, coverage concerns,and related customer service issues. Ensure that accurateinformation is disseminated to the appropriate functional unitregarding service contracts and current agreements in place.

Communicate customer (internal & external) issues/concerns to salesteam as appropriate to facilitate. Utilize available resources and databases to identify customers whodo not have executed service agreements and ensure technicalsupport is clear on Fee-for-Service customers. Calculate pricing, discounts and special billing terms as required.

Resolve disputes including, but not limited to, pricing anddiscount arrangements. Submit executed Agreement to Accounts Receivable for processing.

Ensure that files and databases are updated and that each customerreceives a fully executed copy of the agreement. Liaise with sales force, field project managers, and technicalsupport to insure that customer databases are accurate. Identifyand research discrepancies regarding all issues that impactrevenue. Investigate, develop and recommend procedural efficiencies toenhance productivity, individually and within a teamenvironment.

QUALIFICATIONS

• Ability to understand and navigate and report from a database
• Experience with selling products via phone (e.g.: inside salesexperience)
• Operational knowledge of contracts
• Must be detailed oriented
• Must have very strong communication skills
• Must have strong negotiating skills
• Must have conflict resolution and problem solving skills
• Must display and exhibit strong teamwork skills/competency EDUCATION and/or

EXPERIENCE

• Healthcare industry customer service and phone sales experiencepreferred
• College degree preferred or 5 years relevant experience inrelated field/function
• Functional understanding of software based products
• Computer proficiency, specifically experienced in MicrosoftExcel/Word, and CRM type applications Adecco provides one of the most comprehensive benefits packages inthe industry to contract workers.

Click on Apply Now to be considered for this Service ContractsAdministrator-IT job in Cary, NC or you can visit our websitewww.adeccousa.com to search for other opportunities that arecurrently available. Equal Opportunity EmployerMinorities/Women/Veterans/Disabled