Tier 3 Help desk support – Hybrid Position Available In Wake, North Carolina

Job summary:

Title:

Tier 3 Help desk support –

Hybrid Location:

Raleigh, NC, United States Length and terms: Long term – W2 or C2C Position created on 04/16/2025 07:22 pm Job description:

Interview Type:

Either Webcam Interview or In Person •Very long term project initial PO for 1 year, expect to go for 4+ years •Hybrid•

Short Description:

This is a hybrid position, and some onsite work will be required.

Job Description:

Description of Work:

The DIT Enterprise Endpoint Management Operations team provides security application and software support for endpoint and server operating systems as well as enterprise software and applications. The Operations staff provide support for managed and non managed desktops, laptops, mobile computing devices, communication devices. These support services are provided to staff in the DIT campus buildings as well as optimized agencies that are distributed across the state. This position functions as a Tier 3 System Administrator II for the Enterprise Endpoint Management Operations team. This position will provide primary support for Enterprise Endpoint Security tools (SCCM/MECM, Intune, Antivirus, Tanium, AGPM), Infrastructure Configuration Management, Remote Endpoint Management Support, Project Management, Process and Procedure Documentation.

KNOWLEDGE, SKILLS, AND ABILITIES / COMPETENCIES

Knowledge and demonstrable skills with Intel/AMD-based computing equipment(Servers, Desktops).Extensive knowledge and demonstrable skills with MECM (inventory, software distribution, patch management and PowerShell scripting on an Enterprise level) Extensive knowledge and demonstrable skills with Windows

OS 10, 11

Window Server2016 and Active Directory Extensive knowledge and demonstrable skills with Microsoft Intune, M365, Office 2016,Visio, Project, SharePoint Extensive knowledge and demonstrable skills with

LANWAN Troubleshooting Management Preferences:

Knowledge and a minimum of 2 years experience with supporting and maintaining a

MECMSCCM

enterprise environment, knowledge of Azure and Intune (MDM, MAM, Apple and WIN10 devices), knowledge of Crowdstrike (Antivirus & Firewall on an Enterprise level), knowledge of Bitlocker & Defender (Antimalware and encryption on Enterprise level) Some some knowledge of Ivanti Admin patch management for nonMicrosoft applications. Ability to manage timelines, resources and personnel (internal staff and contractors), and leads implementation efforts to completion.

Required Skills:

+ Tier 3 level support 2 Years + Intune administration experience 2 Years + Power bi Experience 2 Years + Sharepoint Experience 2 Years + WIN11 experience 2 Years + Documentation and Communication skills required 2 Years Contact the recruiter working on this position: The recruiter working on this position is Chinmayee Patro(Raghu Team) His/her contact number is +(1) (202) 6979490 His/her contact email is chunlipatro@msysinc.com Our recruiters will be more than happy to help you to get this contract.