Cloud Services Systems Administrator Position Available In Hillsborough, New Hampshire

Cloud Services Systems Administrator
IC
Bedford, NH, US
+2 More Locations
13 days ago

Requisition ID:

1633

Salary Range:

$75,000.00 To $90,000.00

Annually Cloud Systems Administrator SUMMARY:

Our Repair Operations team is more than a traditional IT organization. We are a team of passionate, collaborative, inventive, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive FirstLight and our customers forward. We anticipate the needs of our customers and FirstLight business partners and deliver reliable, customer-centric technology services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage and maintain daily backups for customers in Acronis, Veeam, and / or Zerto
Support a combination of managed and unmanaged customers spread across multiple datacenters. Equipment may be customer owned and co-located, dedicated FirstLight owned and maintained, or shared FirstLight owned and maintained.
Install, patch or upgrade, troubleshoot, and repair FirstLight owned systems as required
Provide “hot hands” services upon customer request
Support customer virtual environments (VMware) up to and including the base operating systems, which may be Windows or Linux
Support managed firewalls – basic troubleshooting and MACD of Cisco and Fortinet equipment
Create and maintain customer documentation as required and/or appropriate.
Own the successful outcome and overall customer experience for each ticket
Perform special projects and other duties as assigned.
Flexible work schedule required, may vary depending on needs of customer
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Participate in on-call rotation.

QUALIFICATIONS, KNOWLEDGE, and SKILLS:

Must pass Background Check. Contingency for employment.
A successful candidate will have experience in two (2) or more of the technologies identified above, preferably in the same vendor stacks
Minimum of two (2) years relevant experience; or equivalent combination of related education and experience. Prior work in a technical support / help desk environment a plus.
FirstLight strives for high integrity in all our dealings with customers, employees, and suppliers. A candidate must demonstrate this value system and represent that to customers in every engagement.
Ability to understand changing priorities and to act quickly and pivot from one task to another seamlessly

EDUCATION

Bachelor’s degree or equivalent preferred
Vendor trainings and/or certifications in the identified product stacks preferred

BENEFITS

401(k) matching
Health insurance
Paid time off

SCHEDULE

Monday to Friday (standard)
On-Call Escalation Path as required for support activities (Rotational)

Work Location:

Hybrid, with proximity to

Bedford, NH or Somerville, MA or Brunswick, ME About FirstLight:

FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.