Health System Specialist Position Available In Hillsborough, New Hampshire

Health System Specialist Department of Veterans Affairs Veterans Health Administrion Veterans Health Administrion Summary The High Reliability Organizion (HRO) Coordinor position, loced the Manchester, NH campus, reports to the Medical Center Director. The position guides teams in planning, coordining, and implementing effective high reliability efforts such as leadership engagement, a culture of safety, and continuous process improvement. Bidirectional communicion, empowered staff, engaged & visible leadership, leader rounding, and recognition of excellence are core stregies. Come join our team Overview Accepting applicions Open & closing des 05/30/2025 to 06/11/2025 Salary $100,371 – $130,488 per year Pay scale & grade GS 12 Locion 1 vacancy in the following locion: Manchester, NH 1 vacancy Remote job No Telework eligible Yes—as determined by the agency policy. Ad Hoc Travel Required 25% or less – Estimed 20% travel to Manchester Healthcare System outlying clinics and other VISN1 locions. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 12 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTD-12742405-25-EF

Control number 837842800 This job is open to The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Clarificion from the agency

ALL US CITIZENS

DIRECT

HIRE AUTHORITY

This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupion. Duties Duties are as follows but or not limited to: Provides change management, program oversight, coordinion and leadership as part of the organizion’s efforts to maintain and expand upon its journey and commitment to high reliability. Communices informion to executive leadership for effective evaluion of program operions and milestones. Analyzes, extracts, summarizes, and identifies significant trends and issues. Forecasts and estimes program requirements and prepares programmic reports, justificions, charts, graphs, stistical, and narrive da, etc. for executive-level presentions and briefings. Works closely with the Systems Redesign Program. Manages all aspects of the HRO program and collabores directly with executive leadership, Medical Center services, the VISN and VHA on the development, implemention and sustainment of High Reliability processes and outcomes. Must be well versed in HRO principles and the values and mission of the Department of Veterans Affairs. Serves as a subject mter expert (SME) while working collaborively to advance the organizion’s goals and stregies as a High Reliability Organizion. Supports local efforts on systems redesign utilizion and training. Expected to successfully complete training in Lean Six Sigma / Systems Redesign methods during the first year of employment.

Work Schedule:

Monday – Friday; 7:30am – 4:00pm Position Description Title/PD#: Health System Specialist/PD036610

Telework:

Available Ad Hoc.

Virtual:

This is not a virtual position.

Relocion/Recruitment Incentives:

Not authorized Permanent Change of Stion (PCS): Not authorized

Financial Disclosure Report:

Not required

Notificions:

This position is covered by locality-based comparability pay. Incomplete applicions will not be This is not a bargaining union position Requirements Conditions of Employment You must be a U.S. citizen to apply for this job Subject to a background/suitability investigion May serve a probionary period Selective Service Registrion is required for males born after 12/31/1959 A complete applicion package; Resume, Transcripts, etc. Selected applicants required to complete an online onboarding process Qualificions To qualify for this position, applicants must meet all requirements by the closing de of this announcement.

Time-In-Grade Requirement :

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing de of this announcement. For a GS-12 position you must have served 52 weeks the GS-11. The grade may have been in any occupion, but must have been held in the Federal service. An SF-50 th shows your time-in-grade eligibility must be submitted with your applicion merials. If the most recent SF-50 has an effective de within the past year, it may not clearly demonstre you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 th clearly demonstres one-year time-in-grade.

Note:

Time-In-Grade requirements also apply to former Federal employees applying for reinstement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Individual Occupional Requirement:

Positions in the occupional series 0671 MUST MEET 1 of the following bullet points: Possess an Undergradue or Gradue degree with a major field of study in hospital administrion, public health administrion, or reled fields such as business or public administrion with course work in health care administrion. (TRANSCRIPT

REQUIRED

) OR; Possess progressively responsible analytical or administrive, or clinical management or supervisory experience in the health care field. This work may have been performed in an opering health care facility or a higher organizional echelon with advisory or directional authority over such facilities. Work must have involved a close working relionship with facility managers and analysis and/or coordinion of administrive, clinical, or other service activities, and provided knowledge of the following: Missions, organizions, programs, and requirements of health care delivery systems; Regulions and standards of various regulory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrive areas such as budget, personnel, and procurement. OR; Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an opering health care system and included: Assignments providing a knowledge of basic health system administrion philosophies, practices, and procedures, and basic government administrive policies and requirements; Practical assignments providing an opportunity to apply health system administrion skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administror with periodic evaluion of the individual’s progress and approprie adjustment of the training program. You may qualify based on your experience as described below: GS-12

Specialized Experience:

You must have one year of specialized experience equivalent to least the next lower grade GS-11 in the normal line of progression for the occupion in the organizion. Examples of specialized experience would typically include, but are not limited to: Progressively responsible analytical or administrive, or clinical management or supervisory experience in the health care field. This work may have been performed in an opering health care facility or a higher organizional echelon with advisory or directional authority over such facilities. Work must have involved a close working relionship with facility managers and analysis and/or coordinion of administrive, clinical, or other service activities, and provided knowledge of the following: Missions, organizions, programs, and requirements of health care delivery systems; Regulions and standards of various regulory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrive areas such as budget, personnel, and procurement. You red on the following Competencies for this position: Analytical Reasoning Change Management Organizional Performance Improvement Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note :

A full year of work is considered to be 35-40 hours of work per week. Part-time experience credited on the basis of time actually spent in approprie activities. Applicants wishing to receive credit for such experience must indice clearly the nure of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:

The work is mostly sedentary. Occasionally, light physical effort may be required, such as th involved with walking, stair climbing, and carrying of light office items. The work is performed in an office setting which requires normal safety precautions typical for offices and meeting rooms. The work area is adequely lighted, heed, and ventiled. The work may require travel For more informion on these qualificion standards, please the United Stes Office of Personnel Management’s website . There is no educional substitution for the GS-12 level. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Educion Note:

Only educion or degrees recognized by the U.S. Department of Educion from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educion here: .If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. Additional informion Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, . The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candides for competitive service vacancies. To be well-qualified, applicants must possess experience th exceeds the minimum qualificions of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Informion about ICTAP and CTAP eligibility is on OPM’s Career Transition Resources website which can be found . Receiving Service Credit for Earning Annual (Vacion)

Leave:

Federal Employees earn annual leave a re (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee’s credit for their job-reled non-federal experience or active duty uniformed military service. This credited service can be used in determining the re which they earn annual leave. Such credit must be requested and approved prior to the appointment de and is not guaranteed.

Financial Disclosure Report:

Not required This job opportunity announcement may be used to fill additional vacancies. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion, resume, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment. Narrive responses are not required this time. If you are referred for considerion, you may be asked to submit additional job reled informion, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect your ring or considerion for employment. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide’s abilities; and assist a hiring manager with making a final selection for a position. For more informion on the “Who may apply” eligibility requirements, please refer to the document.

Placement Policy:

The posting of this announcement does not oblige management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstement. Management may use any one or any combinion of these methods to fill the position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Applicion Package which includes: Resume The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter DD-214/ Stement of Service Disability Letter (Schedule A) Disability Letter (VA) License Other (1) Other (2) PCS Orders Performance Appraisal Professional Certificion Resume Separion Notice (RIF) SF-15 SF-50/ Notificion of Personnel Action Transcript Please review the above list(s) to ensure you have included all necessary documents required for your applicion. Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure th their applicion package includes all necessary documents to determine qualificions and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documention (for displaced Federal employees). You will not be contacted for additional informion. Applicants deemed ineligible if supporting documention is not submitted. SF-50, Notificion of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal employee An SF-50 showing your time-in-grade eligibility must be submitted with your applicion merials. If the most recent SF-50 has an effective de within the past year, it may not clearly demonstre you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 th clearly demonstres one-year time-in-grade Award 50’s do not provide sufficient informion and will not be accepted for the purpose of verifying time-in-grade. Examples of approprie SF-50’s include: Within grade increases the highest grade held; or Promotions with an effective de more than one year old; or SF-50’s the highest grade held with an effective de more than one year old.

Veterans’ Preference:

Since the Direct-Hire Recruitment Authority is being used, traditional Veterans’ Preference rules do not apply. Qualified veterans will, however, be given full considerion for this position. How to Apply To apply for this position, you must complete the occupional questionnaire and submit the documention specified in the Required Documents section. The complete applicion package must be submitted by 11:59 PM (EST) on 06/11/2025 to receive considerion. To preview the questionnaire click . 1. To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupional questionnaire. 2. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. To verify your applicion is complete, log into your USAJOBS account, , select the Applicion Stus link and then select the M ore Informion link for this position. The Details page will display the stus of your applicion, the documention received and processed, and any correspondence the agency has sent reled to this applicion. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete applicion , log into your USAJOBS account and click Upde Applicion in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your applicion incomplete. Agency contact informion Edward Ford Phone Address VA Manchester Healthcare System 718 Smyth Road Manchester, NH 03104 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents To apply for this position, you must provide a complete Applicion Package which includes: Resume The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter DD-214/ Stement of Service Disability Letter (Schedule A) Disability Letter (VA) License Other (1) Other (2) PCS Orders Performance Appraisal Professional Certificion Resume Separion Notice (RIF) SF-15 SF-50/ Notificion of Personnel Action Transcript Please review the above list(s) to ensure you have included all necessary documents required for your applicion. Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure th their applicion package includes all necessary documents to determine qualificions and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documention (for displaced Federal employees). You will not be contacted for additional informion. Applicants deemed ineligible if supporting documention is not submitted. SF-50, Notificion of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal employee An SF-50 showing your time-in-grade eligibility must be submitted with your applicion merials. If the most recent SF-50 has an effective de within the past year, it may not clearly demonstre you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 th clearly demonstres one-year time-in-grade Award 50’s do not provide sufficient informion and will not be accepted for the purpose of verifying time-in-grade. Examples of approprie SF-50’s include: Within grade increases the highest grade held; or Promotions with an effective de more than one year old; or SF-50’s the highest grade held with an effective de more than one year old.

Veterans’ Preference:

Since the Direct-Hire Recruitment Authority is being used, traditional Veterans’ Preference rules do not apply. Qualified veterans will, however, be given full considerion for this position. How to Apply To apply for this position, you must complete the occupional questionnaire and submit the documention specified in the Required Documents section. The complete applicion package must be submitted by 11:59 PM (EST) on 06/11/2025 to receive considerion. To preview the questionnaire click . 1. To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupional questionnaire. 2. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. To verify your applicion is complete, log into your USAJOBS account, , select the Applicion Stus link and then select the M ore Informion link for this position. The Details page will display the stus of your applicion, the documention received and processed, and any correspondence the agency has sent reled to this applicion. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete applicion , log into your USAJOBS account and click Upde Applicion in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your applicion incomplete. Agency contact informion Edward Ford Phone Address VA Manchester Healthcare System 718 Smyth Road Manchester, NH 03104 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 05/30/2025 to 06/11/2025 Salary $100,371 – $130,488 per year Pay scale & grade GS 12 Locion 1 vacancy in the following locion: Manchester, NH 1 vacancy Remote job No Telework eligible Yes—as determined by the agency policy. Ad Hoc Travel Required 25% or less – Estimed 20% travel to Manchester Healthcare System outlying clinics and other VISN1 locions. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 12 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTD-12742405-25-EF

Control number 837842800 ., .