IT Helpdesk Tech Position Available In Morris, New Jersey

Description We are seeking a skilled and customer-focused Help Desk Technician to join our IT team. This role is responsible for providing deskside and remote technical support to end-users, ensuring efficient operation of systems, networks, and applications. The ideal candidate will have hands-on experience in deskside support, application troubleshooting, network management, data backup and recovery, and server maintenance.

Key Responsibilities:

• Provide first and second-level support for hardware, software, and network issues via phone, email, chat, or in-person.
• Troubleshoot and resolve desktops, laptops, printers, mobile devices, and peripheral equipment problems.
• Install, configure, and maintain end-user systems and applications, including business-critical software.
• Assist in managing user accounts, permissions, and security settings in Active Directory and other platforms.
• Perform routine server maintenance tasks, including patching, monitoring, and basic administration.
• Support LAN/WAN infrastructure, including switches, routers, wireless access points, and VPN connectivity.
• Execute scheduled backup and recovery processes, ensuring data integrity and availability.
• Maintain detailed records of support requests, issues, and resolutions in the ticketing system (e.g., ServiceNow, Jira, etc.).
• Collaborate with other IT staff to escalate and resolve complex technical issues.
• Assist with IT asset inventory, lifecycle management, and procurement.
• Participate in on-call rotation and provide after-hours support as needed.
• Dynamics 365 Experience a plus Skills Help desk support, Help desk, Customer service, Active directory, Office 365, Desktop, Windows, Troubleshooting Additional Skills & Qualifications
• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 2+ years of experience in a Help Desk or Deskside Support role.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common enterprise applications.
• Familiarity with Active Directory, DNS, DHCP, TCP/IP, and basic networking concepts.
• Experience with backup solutions (e.g., Veeam, Acronis, Windows Server Backup).
• Understanding of server hardware/software environments and basic troubleshooting.
• Excellent problem-solving, communication, and customer service skills.

Experience Level Intermediate Level