System Administrator Position Available In New York, New York

System Administrator
Position Summary
As a member of the infrastructure team, the System Administrator Level 2 images, configures, deploys, and maintains laptops and Horizon View virtual desktops, enterprise applications, video conferencing equipment, printers, and peripherals. The System Administrator Level 2 is skilled in configuring and troubleshooting desktops in an Omnissa Horizon View environment. Monitoring the help desk queues, the System Administrator Level 2 provides hands on Level 1 and Level 2 support and coordinates with other IT Team Members to ensure end user tickets are resolved satisfactorily. The System Administrator Level 2 works closely with staff and provides superb IT customer service. The System Administrator Level 2 supports all desktop equipment and applications, video conferencing equipment, and printers.
Essential Functions
Windows administration supporting and deploying Microsoft Windows 11 and 10
Administer Microsoft Active Directory, Windows networking, DHCP, DNS, and GPOs
Provide superior Customer Support to Corporate Executives and Staff
Provide support for VMware Horizon View Cloud desktop environment
Support Bring Your Own Device (BYOD) applications installed and running on personal and corporate smart phones and tablet devices
Support the Institute s videoconferencing systems
Install, configure, and maintain Microsoft Office and all other desktop applications used by the Institute s staff
Administer the Office 365 environment
Support and maintain laptops and desktops, application software, and printers
Keep desktop operating system and BIOS firmware patched using an automated patch management system
Provide Active Directory support creating users and groups, assisting with password changes, and providing exported user data as required
Ensure expedient resolution of first and second level network, system, and application issues, and escalate to appropriate team members to meet SLAs
Provide support for file and print services
Manage, administer and upgrade specific IT systems such as End Point Security, Collaboration and Communication systems, Enterprise Software
Maintain standard laptop and desktop configuration images utilizing current imaging solution, documentation and Standard Operating Procedures
Provide support for Cisco Web Conferencing systems before and after meetings and events
Troubleshoot e-mail issues and escalate issues related to the e-mail server to e-mail server administrators
Work on and complete special projects
Information Security Responsibilities
Attend/complete assigned information security training by the designated completion date
Read and adhere to published ISMS policies and procedures
Report timely any observed violations of ISMS policy – or known encroachments on information security – to your department leader and/or the Information Technology Department.
Education and Experience
Bachelor s degree in Computer Science or Engineering, or five years of experience supporting Microsoft Windows operating systems
Microsoft systems certification desired
Other Qualifications
5+ years Windows desktop administration experience
3+ years IT helpdesk experience
2+ years deploying and managing Windows laptops
1+ year supporting VMWare Horizon View users, and troubleshooting VMWare Horizon View issues
Basic knowledge of MDM solutions
Strong knowledge of Microsoft Windows networking, TCP/IP, DHCP, DNS, GPO s
Knowledge of database and web server technologies a big plus
Experience with scripting in PowerShell and/or batch files a plus
Exceptional customer service skills
Must be a self-starter with a burning desire to excel, working outside of normal business hours as required to complete assigned tasks
Requires excellent communication skills, analytical ability, sound judgment, and excellent time management skills
Must possess the ability to work effectively with customers, staff, IT management, and managers from all departments
Superior troubleshooting skills while working hands on at a help desk
Ability to work under stress with time-critical deadlines and high expectations
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

90868509

Position Id:

8672526