System Administrator Position Available In Philadelphia, Pennsylvania

Reference #: R54367Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewThe Video and Software Services (VSS) Field Support organization is the team that supports our public safety agencies throughout the world. We are committed to providing services for our customers who use MSI products; allowing them to focus on their mission and enable them to respond faster. Our field teams are focused on providing services and administration of various public safety software products such as 9-1-1 Call Handling, Real-Time Crime Center, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.

Job DescriptionCandidate Must Reside within a commutable distance of Philadelphia, PA and willing to work onsite at customer location in Philadelphia, PA.This role will be responsible for delivering on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities. In addition, this person will be responsible for looking for and growing MSI’s role in providing additional services for this customer. The System Manager/Technical Consultant’s responsibilities include but are not limited to:

Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customerManage and lead our relationship with the local service partnerManage and lead our relationship with the customerEnsure that customer satisfaction goals are meet both internally and with the customerProcure and coordinate any internally resources that maybe neededInsures compliance with response/restoration time commitmentRemotely diagnose system failure and facilitate call management as applicableManage Emergency Service efforts and escalation proceduresMaintain accurate records and service history statisticsReview service information and quality reports generated by system service databaseMonitor and report system availability metrics to the customer on a monthly basisCommunicate user issues as they occurCoordinate on-going continuous improvement efforts for systemCoordinate efforts to develop new metrics for measurementsMonitor PSB/SRN and SER Upgrade Bulletins and communicate to Customer/MSS or FSOPrepare briefings for Customers, Service Partner or Motorola Management as requiredWork with Customer and Motorola Sales AE to formulate future communications requirementsWork with Customer, Service Partner, Motorola System Engineers, and third party contractors to review design recommendations for upgrades, additions, modifications, and/or improvements to radio communications system to insure compatibilityWork with Motorola AE to identify new sales opportunitiesStrong written and oral communication skills. (Fluent in English, oral and written)Strong soft skills, interpersonal communication, and problem-solving skills.

Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with Customer and Motorola Management.

Working knowledge of Analog and Digital TelephonyMicrosoft MCSE or equivalent experienceCisco CCNA certifications or related experienceIn depth installation, configuration, and troubleshooting experience for Windows Server 2008, 2012, Windows 7, Windows 10 Operating SystemsExperience with Windows Domain architecture/ integration / Active DirectoryExperience in providing L nux/UNIX technical support to customersExperience with troubleshooting various server/desktop hardware related issuesExperience with Servers (Dell and HP)Experience troubleshooting LAN/WANExperience with VOIP applicationsExperience troubleshooting 3rd party application integration#LI-JM2#LI-ONSITETarget Base Salary Range$86,500.00 – $173,000.00Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic RequirementsAssociates degree in Computer Science (or related degree ) OR at least 4+ years of work experience in resolving customer technical issuesThis position is subject to working in high security areas governed by the US Department of Justice’s “Criminal Justice Information Services (CJIS) Security Policy” and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Travel RequirementsNoneRelocation ProvidedNonePosition TypeExperiencedReferral Payment PlanNoOur U.S.

Benefitsinclude:

Incentive Bonus PlansMedical, Dental, Visionbenefits401K10 Paid HolidaysGenerousPaidTime Off PackagesEmployee Stock Purchase PlanPaidParental & Family Leaveand more!

EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.