IT Helpdesk Technician Position Available In Washington, Pennsylvania

IT Helpdesk Technician 3.5 3.5 out of 5 stars

McMurray, PA General Purpose:

: Servicing tickets from multiple companies in a timely manner. Provide high level technical support, manage assigned projects, and provide leadership in the areas of technology usage.

Essential Duties and Responsibilities:

: Provide awesome customer service skills to end users including listening, problem solving, education and follow-up. Provide technical assistance and support for incoming tickets related to computer systems, software, and hardware. Resolve problems to end user’s satisfaction. Assist in the documentation and management of tickets from creation to resolution. Assist in the documentation and management of changes and projects in IT ticketing software. Respond quickly and effectively to in person requests, email and phone call on technical issues. Process tickets based on SLA policy. Create manuals for technical training. Train end users on hardware and software functionality. Install, modify, repair and test computer hardware, software, and peripherals. Assist with onboarding of new users. Assist with maintaining Azure active directory information. Perform other duties as assigned by manager/supervisor.

Qualifications:

: One-year associate or technical degree in information technology curriculum, or 1 year of IT helpdesk support experience. Epic interpersonal and customer service communication skills. Ability to quickly determine root cause issues. Exceptional teamwork and leadership skills to help other technical support team members. Microsoft Windows PC and server operating systems. Apple IOS operating system. Advanced computer skills in Microsoft Word, Excel, Outlook and Basic skills in PowerPoint. Working experience with LAN and WAN environments. Organized, self-motivated, good judgement, attentive to detail, and good prioritization skillsets. Ability to attain and promote good employee relationships. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with other employees. Ability to learn new technologies and implement them.

Career Path :

: This position has the potential to grow into the Helpdesk Administrator role.

Travel Requirement:

: This position requires some travel. Mostly day trips to area office and shop locations but could also include up to 5% over-the-road travel with overnight stays to assigned office and project locations.

Physical Requirements:

: Will regularly sit, use of hands/fingers, talk/hear. Will occasionally stand, walk, grasp, reach w/ hands/arms, bend/stoop/kneel/squat/crawl. Lift up to 40lbs. Near vision. Ability to adjust focus.

Work Environment:

: Will regularly be in an office. For the most part, ambient room temperatures, lighting and traditional office equipment as found in typical office environment. Will occasionally be in a job or shop site. Moderate noise level. Employees must use personal protective equipment as deemed necessary by the industry/construction safety standards and/or by McCarl’s safety policy and procedures. To perform this job successfully, an individual must be able to perform each activity, duty and responsibility satisfactorily. The requirements listed here are representative of the knowledge, skill and/or ability required, however are not comprehensive. Items may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working at

McCarl’s :

There is a reason why McCarl’s is consistently ranked as one of the leading industrial contractors in the country – the caliber of individuals we employ. We are dedicated to recruiting and retaining professional, dependable team members who have what it takes to be a part of The McCarl’s Way Forward – individuals focused on 100% commitment to customer satisfaction, job performance and attention to detail. We build upon this strong foundation by offering career development through continual training and growth opportunities. Realizing our employees go above and beyond for the company and our customers, we believe they deserve a robust benefits package. The benefits package we offer to all regular, full-time employees includes: Yearly discretionary bonus potential, in addition to base salary 100% Company paid benefits (medical, dental & vision) for employees and their dependents 100% Company paid S/LTD, Life and AD&D insurance for employees 401(k) Employee Contributions – eligible on first day of employment 401(k) Employer Match and discretionary Profit Sharing Vacation days based on service level 8 Paid Company Holidays As we continue to experience rapid growth in our region, we offer many employment opportunities. McCarl’s is an Equal Opportunity Employer.