ITSM Desktop and Hardware Support Specialist (932667) Position Available In Greenville, South Carolina

Address:

 322 Rhett Street, Greenville, South Carolina, United States – 29601 Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members.
At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.
We offer: Competitive Wages
Health/Life Benefits
Health Savings Account plus Employer Seed
401(k) Savings Plan with Company Match
Paid Parental Leave
Company Paid Holidays
Paid Time Off including Volunteer Time
Tuition Reimbursement
Business Casual Environment
Rewards & Recognition Program
Employee Assistance Program
Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks To learn more about Purpose Financial visit Purpose Financial Website. Position Summary This position is on-site at our Spartanburg, SC location and will not include remote work. The position reports to the Manager, ITSM Desktop and Hardware Support and is responsible for Desktop, Hardware Support and Asset Management to support the business and IT roles within Purpose Financial. This role requires the successful candidate to quickly gain an understanding of our architecture, support needs of the IT environment and liaison with other IT units to handle escalations, end-user support, event support and other responsibilities as assigned. Job Responsibility Support Handle internal inventory in the warehouse including tracking, stacking and shipping/receiving of equipment as needed.
Handle external inventory within the company including all asset management.
Investigate, diagnose and repair returned equipment such as printers and laptops.
Investigate, diagnose and resolve problems with end user hardware and software Respond to escalations from ITSM Service Desk and other IT teams
Work as needed across all areas of IT Service Management when requested Assist all areas of IT with software changes, installations, licensing including Active Directory and Exchange Adds/Changes/Terms, etc. as needed
Hardware/Software installs, upgrades and preventive maintenance
LAN, Wi-fi and VPN Support
Azure/Entra, Intune, and JAMF support
Windows Enterprise/ MacOS/ Microsoft Application Support Job Responsibilities Cont. Influence Take ownership of support issues and push them to resolution
Take ownership of specific projects and push to completion
Identify opportunities for improvement in support of end users
Act as a liaison with other departments regarding end user hardware and software support, training and recommendations
Manage IT department documentation Maintain Maintain documentation on technical processes
Maintain Asset Management Database Perform quarterly inventory in the warehouse
Maintain physical inventory in the warehouse Accountability Understand, adhere to and enforce all corporate policies including, but not limited to, Code of Ethics and Information Security Policies.
Education Required Bachelor’s Degree or relevant experience. Industry certifications in IT hardware and software or equivalent experience. Microsoft 365, Intune, Azure/Entra, and Apple and JAMF certifications preferred.
Experience Required 4+ years experience handling hardware support. 2+ years in asset management. Break/fix experience with printers, laptops, computers a must. Experience with using an enterprise break/fix ticketing system such as Service Now. Advanced end user hardware knowledge. Advanced knowledge of Microsoft Office products, Active Directory, Windows 10/11, MacOS, PowerShell, Azure/Entra and Intune. Basic SQL knowledge.
Knowledge Required Excellent written and verbal communications skills as would be needed to communicate in person, by phone, and through email, with the persistence in seeking resolutions in a timely effective manner. Adaptability and flexibility to changing environments. Knowledge and experience of IT Service Management. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to follow and understand basic internal IT processes. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to understand the management of enterprise systems and change tracking. Ability to quickly gain a detailed understanding of the loan processing and management systems, as well as the production and test environment infrastructure. Ability to develop and maintain positive business relationships. Ability to be organized and good at multi-tasking. Serve as an escalation point for the IT Service Desk, identifying incidents, trends, impact and other items as requested
Physical Requirements Use of manual pallet jacks to move large pallets. Standing or sitting for long periods of time; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to listen, understand, and distinguish speech and/or other sounds at all locations; driving and having access during the workday to an insured and reliable transportation; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location. Competencies Customer CommitmentVision-DrivenAction-OrientedPurpose-DrivenTravel As needed, from 0% to 15% depending on the needs of the business
Attire Business Casual
Other Must be eligible to work in the USA and able to pass a background check. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID:

45242