IT Systems Administrator Position Available In Richland, South Carolina

Posting Number

STA00298PO25

Job Family Information Technology
Job Function IT Product Support
USC Market Title IT Customer/Product Support Tech to USC Market Title /titles/133314
Job Level T4 – Technical Support
Business Title (Internal Title) IT Systems Administrator
Campus Columbia
Work County Richland
College/Division College of Engineering and Computing
Department CEC College of Engineering and Computing
State Pay Band 7
Approved Starting Salary $59,581
Advertised Salary Range $59,581 – Salarymensurate with qualifications.
Location of Vacancy Part/Full Time Full Time
Hours per Week 37.5
Work Schedule Generally Monday through Friday 8:30 am to 5:00 pm
Basis 12 months Category Information Technology
About USC
About University of South Carolina From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia andprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through abination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educatedmunities in South Carolina and beyond.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the “Working at USC” section on the Applicant Portal at . Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary Design, install, configure, maintain, monitor, troubleshoot, and upgrade hardware and system software configurations in support of CEC departmental administrative, academic, and research missions. Manage hardware and software lifecycles; negotiate pricing and purchasing. Manage, troubleshoot, and verify user workstation backups and network services to user workstations. Comply with all pertinent information security requirements and standards as mandated by federal and state laws and regulations, as well as University and College policies and procedures.
Proactively partner with faculty, staff, and students to further university goals by providing technical assistance, troubleshooting, training, and consulting related to information technology services and resources. Assist users with issues and seek solutions to solve users’ technology needs.
Use the enterprise IT ticket system to manage workload. Create and maintain related documentation, inventories, standard operating procedures, and training documents. Obtain and maintain job training and certifications as required by job responsibilities. Self-train and maintain pace with rapidly changing technology as required. Participate inmunities of practice. Perform additional duties as required.
Job Related Minimum Required Education and Experience Requires job related accreditation from a technical school or an applicable skilled trades program and 4 or more years of job related experience, which may be substituted by an equivalentbination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials Preferred Qualifications Bachelor’s degree in Information Technology Systems or related field, or an applicable skilled trades program, or equivalent experience; and four years of experience inputer systems development, management, and modifications;puter lab management, or equivalent. Experience working with student IT staff, IT operations, and IT project management preferred. Prefer higher education IT experience.
Knowledge/Skills/Abilities Ability to support diverse researchputing needs with custom and creative hardware, software, networking, and instrumentation solutions; proficiency in Microsoft server and desktop operating systems, Linux/UNIX variants, and Macintosh OS; experience with MDM tools, GPO, and enterprise end device security; programming or scripting skills; strong analytical abilities for project planning and supervision; excellent organizational and technical writing skills for thorough documentation; effective collaboration andmunication; ability to present data and maintain detailed records; relationship management with users, vendors, and employees; self-training to keep pace with evolving technology; and the ability to translate organizational needs into standardized, efficient, and scalable technology solutions.
Job Duties
Job Duty Design, install, configure, maintain, monitor, troubleshoot, and upgrade hardware and system software configurations in support of CEC departmental administrative, academic, and research missions. Manage hardware and software lifecycles; negotiate pricing and purchasing. Manage, troubleshoot, and verify user workstation backups and network services to user workstations. Comply with all pertinent information security requirements and standards as mandated by federal and state laws and regulations, as well as University and College policies and procedures. Comply with all pertinent information security requirements and standards as mandated by federal and state laws and regulations, as well as University and College policies and procedures. Failure inpliance will result in failing this job duty.
Essential Function Yes
Percentage of Time 25
Job Duty Proactively partner with faculty, staff, and students to further university goals by providing technical assistance, troubleshooting, training, and consulting related to information technology services and resources. Assist users with issues and seek solutions to solve users’ technology needs. Build and manage positive relationships with faculty, staff, and students to best understand their diverse technology needs and implement information technology best practices that fit the current and future anticipated needs. Develop trust by being knowledgeable, dependable, and responsive. Observe and analyze business processes and advise w additions or changes to technology may provide increased efficiency, accuracy, or otherwise provide value or improve the existing process. Comply with all pertinent information security requirements and standards as mandated by federal and state laws and regulations, as well as University and College policies and procedures. Failure inpliance will result in failing this job duty.
Essential Function Yes
Percentage of Time 25
Job Duty Use the enterprise IT ticket system to manage workload. Coordinate with other staff as needed toplete goals. Train and supervise student employees. Clearlymunicate task steps and goals. Monitor task progress. Regularly provide updates on progress to supported users. Note and update tickets in enterprise IT ticket system to keep all staff informed of work in progress. Maintain physical space, tools, and equipment in IT offices to a reasonable standard of neatness and efficiency. Create and maintain related documentation, inventories, standard operating procedures, and training documents.
Essential Function Yes
Percentage of Time 20
Job Duty Manageputers andputing resources in secure research environments. Understand the required regulatory frameworks for secureputing. Complete required trainings for secureputing. Assist faculty, staff, students, and researchers, manage, deploy and troubleshootputer andputing resources issues inpliance with secure research needs and regulations.
Essential Function Yes
Percentage of Time 20
Job Duty Obtain and maintain job training and certifications as required by job responsibilities.
Self-train and maintain pace with rapidly changing technology as required. Participate inmunities of practice.
Essential Function Yes
Percentage of Time 5
Job Duty Perform additional duties as required.
Essential Function No
Percentage of Time 5
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive No
Hazardous weather category Non-Essential
Posting Detail Information
Number of Vacancies 1
Desired Start Date 06/01/2025
Job Open Date 04/22/2025
Job Close Date 05/22/2025
Open Until Filled No
Special Instructions to Applicant Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by May 22, 2025.