System Administrator Position Available In Davidson, Tennessee
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Job Description
Key Responsibilities:
Daily Ticket & Task Management Respond to all assigned tickets within 1 business day Complete password resets, status updates, new user setups, etc., within 3 business days Track time and ticket activity in ServiceNow Close all tickets within 3 business days System Configuration Support Respond to configuration requests within 1 business day Provide weekly progress updates to stakeholders Collaborate with application coordinators, trainers, and QA teams Ensure full documentation, testing, and sign-off for changes Documentation & Reporting Log all changes in the Application Change Log within 1 business day Store supporting documentation in SharePoint Maintain an up-to-date record in coordination with the
Application Coordinator Skills & Qualifications:
Required:
System administration experience (not hardware support) Strong interpersonal and customer service skills Experience using Zendesk , LARS , ServiceNow Familiarity with licensure and regulatory systems Proficient in SharePoint for documentation Ability to manage and document workflow changes and user support cases effectively
Preferred:
Experience with healthcare or government licensing systems Strong collaboration with cross-functional teams (QA, Training, Coordinators)
Additional Notes:
Candidates with only hardware-based helpdesk experience will be rejected This is an application support/system admin role, not a general IT helpdesk job
