Supervisory Health System Specialist Position Available In Shelby, Tennessee

Supervisory Health System Specialist Department of Veterans Affairs Veterans Health Administrion Lt. Col. Luke Wehers, Jr. VA Medical Center Summary The primary purpose of the Supervisory Health System Specialist Ambulory Care Operions Director-Group Practice Manager (ACOD-GPM) is to provide oversight and administrive management of all ambulory care services in the Veterans Health Administrion Medical Center and reled Community Based Outpient Clinics as it reles to access to care as applicable. Overview Accepting applicions Open & closing des 05/23/2025 to 05/29/2025 Salary $105,383 – $137,000 per year Pay scale & grade GS 13 Locion 1 vacancy in the following locion: Memphis, TN Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) Supervisory stus Yes Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTG-12736761-25-SJ

Control number 837536500 This job is open to Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Clarificion from the agency This vacancy is open to current permanent Veterans Affairs Employees. Videos Duties The primary purpose of the position is to provide oversight and administrive management of all ambulory care services in the VAMC and reled Community Based Outpient Clinics (CBOCs) as it reles to access to care as applicable. The position is organizionally referred to as the Ambulory Care Operions Director Group Practice Manager (ACOD-GPM). The

ACOD-GPM

is responsible for primary care, mental health, specialty care, ambulory surgery and all other ambulory clinics oversight and integrion into an efficient Clinic Practice Management model. As a Supervisory Health System Specialist Ambulory Care Operions Director-Group Practice Manager, you will provide duties to include: Responsible for ensuring a high quality pient experience for the Veteran, by acting on feedback from the Veteran, his or her family and/or significant others, VAMC employees, and expert clinical staff. The

ACOD-GPM

is a member of and works with the VAMC quadrad to develop stregic plans for the facility as it reles to access to care. Measures and assesses clinical business activities with an emphasis on improving clinical product line performance. Identify and implement improvements to optimize clinic management processes, access stregies, and “make-buy” decisions through an in depth analysis of in-house and non-VA provided care. Utilize a wide range of analytical techniques, stistical methods, and quality measurement tools to collect informion, to identify limitions/issues in current systems and processes, and to discover and recommend potential improvements to leadership. Review and provide input on nionally issued regulions and policies for VA-wide implemention, utilizing local ACOD-GPMs and communicion stregies. Review and evalue local processes and procedures to determine areas of effectiveness, efficiency, and improvement for proposal through GPM Community of Practice and the nional Steering Committee the nional level. Propose improvements in nional training curriculum for onboarding and sustainment activities. Maintain knowledge of clinic practice management training merials and oversee development of action plans to fulfill CPM training requirements. Provides other reled duties as assigned.

Work Schedule:

Monday – Friday, 8:00AM – 4:30

PM Telework:

Ad-hoc Virtual:

This is not a virtual position. Position Description/PD#: Supervisory Health System Specialist / PD50219-0 Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Must pass pre-employment physical examinion. Selective Service Registrion is required for males born after 12/31/1959 You may be required to serve a probionary period Subject to background/security investigion Selected applicants required to complete an online onboarding process. Acceptable form(s) of identificion required to complete pre-employment requirements ( ). Effective May 7, 2025, driver’s licenses or ste-issued dentificion cards th are not REAL ID compliant cannot be utilized as an acceptable form of identificion for employment. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Qualificions To qualify for this position, applicants must meet all requirements by the closing de of this announcement, 05/29/2025.

Time-In-Grade Requirement :

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing de of this announcement. For a GS-13 position you must have served 52 weeks the GS-12. The grade may have been in any occupion, but must have been held in the Federal service. An SF-50 th shows your time-in-grade eligibility must be submitted with your applicion merials. If the most recent SF-50 has an effective de within the past year, it may not clearly demonstre you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 th clearly demonstres one-year time-in-grade.

Note:

Time-In-Grade requirements also apply to former Federal employees applying for reinstement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Individual Occupional Requirement Undergradue and Gradue Educion :

Major study in hospital administrion, public health administrion, or reled fields such as business or public administrion with course work in health care administrion.

OR, Specialized Experience :

Progressively responsible analytical or administrive, or clinical management or supervisory experience in the health care field. This work may have been performed in an opering health care facility or a higher organizional echelon with advisory or directional authority over such facilities. Work must have involved a close working relionship with facility managers and analysis and/or coordinion of administrive, clinical, or other service activities, and provided knowledge of the following: Missions, organizions, programs, and requirements of health care delivery systems; Regulions and standards of various regulory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrive areas such as budget, personnel, and procurement.

NOTE:

An IOR is a basic requirement th must be met in order to qualify for entry into this job series, and it is something th can’t be waived. The educion must be accredited by an accrediting body recognized by the U.S. Department of Educion the time the degree was obtained. In addition to the above Individual Occupional Requirement above, you must also qualify based on your experience as described below. GS-13

Specialized Experience:

Experience in performing staff support, administering planning processes, performing quantitive and qualitive analysis, evaluing agency-wide programs, reviewing, analyzing, collecting ghered da, maintain dabases. Skilled in obtaining, reviewing, consoliding and planning informion from subordine units. Possess expertise in a wide variety of computer and da management packages and VA dabases including Clinic Practice Management Dashboard, VISTA, CPRS, Clinic Access Index, Access Glide Ph, SAIL, SPARQ, Pyramid, etc. Broad knowledge of Federal government policies, regulions, and trends in the areas of personnel, budgeting and management systems, as well as an understanding of the public and prive sector trends in health care.

Note:

Experience must be fully documented on your resume and must include job title, duties, month and year start/end des AND hour worked per week. You red on the following Competencies for this position: Analysis and Problem Solving Analytical Thinking Capacity Management Manages and Organizes Informion Project Management Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note :

A full year of work is considered to be 35-40 hours of work per week. Part-time experience credited on the basis of time actually spent in approprie activities. Applicants wishing to receive credit for such experience must indice clearly the nure of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Preferred Experience:

At least 1 plus years of experience as Associe Group Practice Manager or as Group Practice Manager; Health Analytics Certifice or equipment.

Physical Requirements:

Performance of the incumbent’s duties may require extensive walking per day to meet with the VAMC quadrad, Clinic Leads, Administrive Leads, MAS staff, and other clinic personnel. Trips to sellite outpient clinics are sometimes necessary and will involve transportion via stion vehicle or prively owned vehicle. The work performed is of a precise nure requiring long periods of concentrion th is often interrupted. Incumbent is often faced with changing priorities and with meeting deadlines.

Work Environment:

Work is typically performed in an adequely lighted and clime controlled office. The employee may require occasional travel.

Driving Requirement:

In addition to meeting the experience and/or educion requirements, you must be a licensed driver. (Copy of Driver’s License and/or Commercial Driver’s License is Required).

NOTE:

We cannot accept photographs, therefore; please do not submit a copy of your license with your applicion package. If an interview is requested, you required to provide a copy of your current, valid ste-issued Driver’s License. For more informion on these qualificion standards, please the United Stes Office of Personnel Management’s website . Educion There is no educional substitution this grade level.

Note:

Only educion or degrees recognized by the U.S. Department of Educion from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educion here: . If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. For further informion, : . Additional informion Receiving Service Credit or Earning Annual (Vacion)

Leave :

Federal Employees earn annual leave a re (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the re which they earn annual leave. Such credit must be requested and approved prior to the appointment de and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, . Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrive responses are not required this time. If you are referred for considerion, you may be asked to submit additional job reled informion, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect your ring or considerion for employment. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide’s abilities; and assist a hiring manager with making a final selection for a position. For more informion on the “Who may apply” eligibility requirements, please refer to the document.

Placement Policy:

The posting of this announcement does not oblige management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstement. Management may use any one or any combinion of these methods to fill the position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Applicion Package which includes: Resume SF-50/ Notificion of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please make sure you have included other documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), documention to support Veterans Preference claims, or

ICTAP/CTAP

documention (for displaced Federal employees). You will not be contacted for additional informion. Cover Letter Other (1) Performance Appraisal Professional Certificion Resume Separion Notice (RIF) SF-15 SF-50/ Notificion of Personnel Action Transcript SF-50, Notificion of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal employee An SF-50 showing your time-in-grade eligibility must be submitted with your applicion merials. If the most recent SF-50 has an effective de within the past year, it may not clearly demonstre you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 th clearly demonstres one-year time-in-grade Award 50’s do not provide sufficient informion and will not be accepted for the purpose of verifying time-in-grade. Examples of approprie SF-50’s include: Within grade increases the highest grade held; or Promotions with an effective de more than one year old; or SF-50’s the highest grade held with an effective de more than one year old. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 05/29/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a

USA JOBS

account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Sarah Johnson Phone Address Memphis VA Medical Center 1030 Jefferson Avenue Memphis, TN 38104 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents To apply for this position, you must provide a complete Applicion Package which includes: Resume SF-50/ Notificion of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please make sure you have included other documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), documention to support Veterans Preference claims, or

ICTAP/CTAP

documention (for displaced Federal employees). You will not be contacted for additional informion. Cover Letter Other (1) Performance Appraisal Professional Certificion Resume Separion Notice (RIF) SF-15 SF-50/ Notificion of Personnel Action Transcript SF-50, Notificion of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal employee An SF-50 showing your time-in-grade eligibility must be submitted with your applicion merials. If the most recent SF-50 has an effective de within the past year, it may not clearly demonstre you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 th clearly demonstres one-year time-in-grade Award 50’s do not provide sufficient informion and will not be accepted for the purpose of verifying time-in-grade. Examples of approprie SF-50’s include: Within grade increases the highest grade held; or Promotions with an effective de more than one year old; or SF-50’s the highest grade held with an effective de more than one year old. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 05/29/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a

USA JOBS

account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Sarah Johnson Phone Address Memphis VA Medical Center 1030 Jefferson Avenue Memphis, TN 38104 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 05/23/2025 to 05/29/2025 Salary $105,383 – $137,000 per year Pay scale & grade GS 13 Locion 1 vacancy in the following locion: Memphis, TN Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) Supervisory stus Yes Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTG-12736761-25-SJ

Control number 837536500 ., .