IT Maintenance Technician – Associate Position Available In Dale, Alabama

IT Maintenance Technician – Associate 3.4 3.4 out of 5 stars

Daleville, AL Description:

Plateau GRP is a dynamic company that treasures your skills, training, and ideas. You are our most valuable asset. We offer a clear path for your career growth and are committed to creating a welcoming, diverse, respectful, and inclusive environment. Thank you for considering a fulfilling career at Plateau. Plateau Group is seeking an entry level IT Maintenance Technician – associate to join our team. A Security + certification is required for the position. Support student onboarding by validating student network access Ensure all requirements are met by the student while in processing to allow for network access Provide direct, indirect, logical and physical support for all Student IT devices; to include but not limited to HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues Troubleshooting student devices when faults are encountered Document all faults encountered and remediation of faults Monitor the local ticketing system, as well as the Army Enterprise Service Desk (AESD) ticketing system, continuously during hours of operation and complete/close-out the tickets within the system Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller Issue IT equipment to student classes and train the class on proper usage Patch and keep machines updated with the most up-to-date patches Other related duties as assigned

Requirements:

Minimum a High School Graduate or equivalent

MUST HAVE

Active Secret Clearance.

MUST HAVE

Security + Certification Team player Dependability, reliability, and responsibility Good verbal and written communication skills Good organizational skills Customer service Patching and imaging systems Windows 10 administrator experience Ticketing system and metric experience Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency. Plateau Inc is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. or any other characteristic protected by law. We are unable to sponsor at this time. Candidates applying for this job must be authorized to work for any employer in the US, independently. If you need an accommodation seeking employment with Plateau, please email hrteam@plateauinc.com. Accommodations are made on a case-by-case basis.