Information Technology Technician Position Available In Houston, Alabama

Information Technology Technician
Salary
See Position Description
Location Dothan, AL
Job Type
Full-Time
Job Number
2024-2025:08
College/Division
WCC-601010-Computing Support
Opening Date
04/28/2025
Closing Date
5/15/2025 2:00 PM Central
Campus Location
Wallace Community College
Position Summary
Under the supervision of the Director of ITS, the Information Technology (IT) Technician provides troubleshooting, maintenance and technical assistance for all College users ofputers and peripheral equipment located in individual faculty and staff offices, classrooms, laboratories, and work areas.

POSTING DATE

APRIL 29, 2025

SALARY:

Appropriate placement on Salary Schedule E3 04 (range: $39,759

• $57,251).

ANTICIPATED START DATE

JUNE 1, 2025
The position will be based initially at the Wallace Campus in Dothan.
More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process. Essential Duties and Responsibilities

ESSENTIAL FUNCTION

IT Systems Support. Provides support for College users.
Schedules, delivers and provides setup forputers and equipment needed for academic and administrative purposes.
Installs, maintains, troubleshoots and provides support forputer hardware, software, and network services.
Installs, maintains, and troubleshoots instructional technology, including projectors, televisions, screens, touch screen monitors, etc.
Performs telephone hardware installation.
Responds to trouble calls on equipment or applications, diagnoses problems, and provides local or remote testing and support.
Assists users in resolving software problems and questions.
Assists in maintaining administrative system connectivity, including server maintenance and backups.
Assists in maintaining the College’s Ethernet LAN/WAN to ensure all users have required access.
Assists with installation and configuration ofputer software, applications, or upgrades on College-owned information technology systems; including personalputers, tablets, virtual desktop clients, cell phones, and connections to the data networks.
Assists in the installation and maintenance of security cameras
Assists in maintaining inventory of IT resources.
Assists in removal and disposal of outdated supplies and equipment.
Provides support for video teleconference system users.
Serves on collegemittees when requested.
Performs other duties as assigned.

ESSENTIAL FUNCTION

College Expectations. Dependability, attendance, punctuality, and amitment to do the job right are essential at all times.
s to work on time, at appropriate workstation or department during all departmental/position scheduled work days and during all departmental/position scheduled work hours. Understands that failure to report for work and/or reporting late without prior approval are unacceptable practices and will result in disciplinary action.
Performs a productive full day’s work.
Ensures that service to students and the general public is top priority.
Demonstrates a considerate, friendly, respectful and constructive attitude toward fellow employees and students.
Ads to all College and System policies and procedures.
Qualifications
Possession of an associate’s degree or higher inputer information science, information science, management information systems, or a related field is required.
OR
Possession of an associate’s degree or higher from a regionally accredited institution with a minimum of two years of in-field experience is required. Two years of full-time general clerical experience in a business office or in a service-related field is required.
Ability to work non-standard hours and extended hours as necessary is required. Ability to lift up to 50lbs, climb ladders and work in confined spaces is required. Bachelor’s degree in IT related field is preferred.
Experience using Microsoft System Center Configuration Manager for imaging and software distribution preferred.
One year of experience working in system/network operations is preferred.
Previous experience in an education setting is preferred.

ADVISORY COMMITTEE

The President will appoint an Advisory and Interview Committee to include representatives of the College faculty and staff. Thismittee will employ appropriate procedures, including the review of application packets, interviews, and demonstration ofpetency, to determine which applicants are to be rmended to the President for further consideration. From all the applications received, an advisorymittee will select the applicants to be interviewed. Applicants must travel at their own expense for interviews that are conducted in person.
Application Procedures/Additional Information
Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit apleted application packet in order to be considered for this position. Aplete application packet must be received no later than 2:00 pm, Thursday, May 15, 2025. Applicants who fail to submit all required information will be disqualified. Only applications received during the period of this announcement will be considered.

Aplete application packet consists of:

Completed Wallace Community College employment application
Current resume
Cover letter describing specifically how your experience and qualifications meet the required qualifications.
For candidates with an associate degree that is not disciplined specific (CIS, IS, or MIS), employment verification letter(s) verifying a minimum of two years of work-related experience (such as installing and troubleshooting PC’s on local area networks). Letter(s) must include employment dates and job title and be on official letterhead with an authorized personnel signature. If an employment verification cannot be obtained, i.e. business is no longer in operation, an applicant may submit copies of appointment letters or contracts or pay stubs or W-2 forms to verify the minimum required 2 years of experience.
Appropriate transcript identifying the applicant, institution, date degree conferred, and verifying the applicant has received the minimum of an associate’s degree. Transcripts may be unofficial for the application process but they must identify the applicant, institution, degree earned and the date the degree was conferred. (A copy of the diploma will not suffice).

NOTE:

If employed, official transcripts will be required at that time.

APPLICATIONS MUST BE FILED ONLINE AT

wallace.edu/employment

IF AT ANY POINT YOU HAVE PROBLEMS COMPLETING YOUR APPLICATION, CONTACT THE HUMAN RESOURCES DEPARTMENT AT WALLACE COLLEGE

(334-556-2519)

PLEASE NOTE

ALL

APPLICATION MATERIALS MUST BE SCANNED.

It is rmended that you have digital (such as) copies of your cover letter, resume, employment verification documents (if applicable), ALL required transcripts, and any other document identified in the vacancy announcement ready when you begin the on-line application process. You will be given the opportunity to upload these during the process. If you need assistance scanning documents, please contact:
Human Resources
Monday

• Thursday 7:30 am
• 4:30 pm
  Friday 7:30 am
• 2:00 pm
  334-556-2519
  WE

DO NOT ACCEPT FAXED OR E-MAILED

application materials.
When you finish the steps to , you will receive an on-screen notice that you have successfully applied. HOWEVER, this notice does not mean your application materials areplete in accordance with the vacancy announcement. It is the responsibility of the applicant to ensure they have submitted all necessary application materials in accordance with the vacancy announcement. All correspondence with applicants regarding the College’s search process will be sent via e-mail.
If you need technical assistance after reviewing the instructions, please contact:

NEOGOV Customer Service:

Monday-Friday 8:00 am

• 5:00 pm PST (855) 524-5627 In accordance with Alabama Community College System policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check.

Employment will be contingent upon receipt of a clearance notification from a criminal background check. Wallace Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee’s eligibility to work in the United States as required by the Department of Homeland Security.
If you have a disability and require amodations, please notify us at (334) 556-2519.
Wallace Community College is an Equal Opportunity Employer. It is the official policy of the Alabama Community College System, including postsecondary institutions under the control of the Board of Trustees, that no person in Alabama shall, on the grounds of race, color, disability, sex, religion, creed, national origin, age, or other classification protected by Federal or State law, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Wallace Community College will make reasonable amodations for qualified disabled applicants or employees.
The College reserves the right to withdraw this job announcement at any time prior to the awarding.