TECHNICAL SUPPORT Position Available In Lee, Alabama
Tallo's Job Summary: The Technical Support position at Opelika City in Opelika, AL, reports to the Chief Technology Officer. With an annual calendar of 240 days, the role involves providing technical support for the school system's technology infrastructure. Qualifications include a High School Diploma or GED, effective communication skills, and proficiency in IT systems like Google Chrome OS, Microsoft Windows, and Apple MacOS. Essential responsibilities include installing, troubleshooting, and maintaining technical hardware, providing support for technology issues, and adhering to cybersecurity best practices. This is a 12-month, full-time position with performance evaluations based on the Board's policy.
Job Description
TECHNICAL SUPPORT
Opelika City Opelika, AL
JOB TITLE
Technical Support
REPORTS TO
Chief Technology Officer
ANNUAL CALENDAR DAYS
240 (12 Months)
JOB GOAL
To perform technical tasks and provide support for the technology infrastructure to support the needs of the Opelika City School System.
QUALIFICATIONS
1. Must comply with all employment criteria established by the Opelika City School Board of Education 2. Possession of High School Diploma or GED plus an appropriate score on the Work Keys is required. 3. Valid state-issued driver’s license, reliable transportation, and evidence of car insurance. 4. Possess the ability to use effective interpersonal communication techniques, including proficient oral and written communication skills. 5. Demonstrated aptitude for successful completion of an assigned task.
TECHNICAL KNOWLEDGE
Excellent technical communication skills, both oral and written; ability to communicate technical directions in laymen’s terms.
General knowledge of the following:
1. IT ticketing and asset system 2. Google Chrome OS (Chromebooks) 3. Microsoft Windows and Office 4. Apple MacOS and iOS 5. Software packages and their applications 6. Remote Desktop control tools 7. Operating system patches and drivers 8. Windows imaging 9. Basic networking 10. Printers
ESSENTIAL JOB RESPONSIBILITIES
1 Attend on a regular and predictable basis 2 Complete assigned tasks safely and in a constant state of alertness. 3 Technical Support Duties include but are not limited to the following: a. Install, configure, and troubleshoot Windows PCs, Chromebooks, MacBook/iPads, printers, document cameras, and other technical hardware in a timely manner. b. Upgrade and repair computers c. Upgrade and install software packages d. Telephone and email support for computers, software, and other technology device problems at the schools e. Adhere and educate users on our defined cybersecurity best practices 4 Departmental duties include but are not limited to the following: a. Assist in maintaining technology assets b. Assist with shipping, receiving, and inventorying of equipment and parts c. Assist with the filing and maintaining of computer records and warranties
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is frequently required to stand, walk, sit, and talk or hear. The employee must regularly lift and/or move up to 20 pounds, frequently lift and or move up to 30 pounds, and occasionally lift and/or move up to 50 pounds.
EMPLOYMENT
This is a 12-month position (240 Days), 8 hours per day.
EVALUATION
Performance of this job will be evaluated in accordance with provisions of the Board’s policy on evaluation of support personnel.
