Support & Ops Technician II : 25-05361 Position Available In Greater Bridgeport Planning Region, Connecticut
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Job Description
Support & Ops Technician II :
25-05361 Akraya Inc. Shelton, CT, US 2 days ago Quick Job type Full-time Quick Job description
Primary Skills :
A / V technology (Expert), Windows / macOS (Advanced), Hardware Installation (Intermediate), Networking (Intermediate), Troubleshooting (Expert)
Contract Type :
W2
Duration :
12
Months Location :
Sheton, CT•06484 (#LI•Onsite 5 days)
Pay Range :
$30•$35 per hour
Job Summary :
We are seeking a dedicated Support & Ops Technician II to provide second-level technical support, including installation, troubleshooting, and maintenance of IT equipment. The role involves collaborating with technology teams to ensure smooth operation and resolve hardware, software, and network issues. Additionally, the position includes training coworkers on IT best practices, participating in projects like hardware refreshes, and supporting corporate security initiatives.
Key Responsibilities :
Provide second-level support for workstation OS (Windows, macOS), applications, mobile devices, and printers / copiers / MFPs. Test and support conference room A / V technology; follow operational procedures and respond to incidents through the ticketing system. Onboard new hires, ensuring they are equipped and understand IT systems and policies. Meet productivity and quality goals; troubleshoot issues involving operating systems, connectivity, and security tools. Participate in business-funded projects, provide backup for the Technology Service Desk, and ensure compliance with asset management guidelines.
Must-Have Skills :
Demonstrated experience in deploying and supporting Windows and macOS environments. Strong skills in installing / uninstalling hardware / software and conducting mass workstation deployments. Excellent communication skills and the ability to work efficiently in a dynamic environment.
Required Industry Experience :
2+ years of experience in an IT-related field, preferably with hands-on technical support roles within a corporate setting.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment . Most recently, we were recognized Inc’s Best Workplaces 2024 and Silicon Valley’s Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor’s Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya’s industry recognitions solidify our leadership position in the IT staffing space. We don’t just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team! Support Technician Ii • Shelton, CT, US
