Tier 2 NOC Support Technician Position Available In Alachua, Florida
Tallo's Job Summary: West Networks LLC in Gainesville, FL is hiring a Tier 2 NOC Support Technician. This full-time role offers a salary of $55,000 - $60,000 per year and benefits including 401(k), health insurance, vision insurance, and paid time off. Responsibilities include monitoring, troubleshooting, and maintaining customer networks, responding to support tickets, and assisting with network configuration and performance optimization. Required qualifications include 2+ years of IT support experience, strong IP networking knowledge, and hands-on experience with routers, switches, and access points. The technician must be willing to participate in an on-call rotation and occasional travel for onsite support.
Job Description
Tier 2 NOC Support Technician West Networks LLC Gainesville, FL 32607 Tier 2 NOC Support Technician –
Full Time Location:
Gainesville, FL (Primarily in-office with limited travel)
Company:
West Networks LLC West Networks LLC is seeking a skilled Tier 2 NOC Support Technician to join our growing technical support team. This full-time position is ideal for professionals with a strong background in networking and IT infrastructure who are ready to take ownership of complex issues and contribute to a fast-paced, service-oriented environment. While primarily office-based, the role may occasionally involve travel for onsite support and installations.
Key Responsibilities:
Monitor, troubleshoot, and maintain customer networks, including WAN, LAN, and wireless infrastructure Respond to support tickets, escalations, and inbound support calls with a focus on timely, high-quality resolution Assist in network configuration, performance optimization, and issue diagnosis using monitoring tools and CLI-based access Maintain and support routers, switches, firewalls, and access points (Peplink experience a plus) Perform limited onsite hardware installations as needed Participate in an after-hours on-call rotation (approximately once every 6 weeks) for emergency support Accurately document incidents, resolutions, and system changes in the ticketing system Collaborate with Tier 1 support and engineering teams to ensure consistent service delivery
Required Qualifications:
2+ years of IT support experience, ideally in a help desk, NOC, or networking role Strong understanding of IP networking, including subnets, VLANs, DNS, DHCP, and NAT. (Peplink Certified Associate, Peplink Certified Engineer, Net+, Sec+, CCNA are preferred) Hands-on experience with business-grade routers, switches, and access points Familiarity with tools used for remote access, network monitoring, and diagnostics Ability to lift up to 50 lbs and occasionally perform physical equipment setup Experience with VoIP systems (3CX or similar) is a plus, but not required Comfortable using hand and power tools
Additional Requirements:
Must be based in or willing to relocate to the Gainesville, FL area Strong communication and customer service skills Willingness to participate in scheduled on-call rotation
Compensation & Benefits:
Salary:
$55,000 – $60,000 per year (commensurate with experience and knowledge) Benefits include: 401(k) Health insurance Vision insurance Paid time off
Schedule:
Standard 8-hour weekday shift, with periodic on-call support
Job Type:
Full-time Pay:
$50,000.00 – $60,000.00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance
Schedule:
8 hour shift Monday to Friday On call Ability to
Commute:
Gainesville, FL 32607 (Required) Ability to
Relocate:
Gainesville, FL 32607: Relocate before starting work (Required)
Work Location:
In person
