Senior IT Services Technician Managed Service Provider Position Available In Broward, Florida

Senior IT Services Technician –

Managed Service Provider User Friendly Technology Services Weston, FL Company Overview:

We are a rapidly growing technology service company (MSP) located in Weston. As we continue to expand, we are actively seeking an IT Technician to join our team. Since our launch in early 2015, our primary focus has been on providing top-notch service to our ever-growing clientele.

Job Description:

The IT technician collaborates closely with colleagues to deliver consistent, high-quality technical support services. You will be part of our team, serving as an internal advocate for our customers while maintaining a friendly and competent representation of User Friendly Technology Services.

Primary Responsibilities:

Implement and administer Microsoft 365 and Azure cloud infrastructure. Implement and support Microsoft Intune. Office 365 migrations for tenants and emails. Ongoing support for client’s Microsoft and Network infrastructures. Implement and administer infrastructure for business solutions based on Windows 10/11, Windows Server 2012/2016/2019. Track the progress of open projects and tickets to ensure timely resolution of client requests. Assist in assigning appropriate resources to support tickets and projects, considering skill sets and workload distribution. Identify and address urgent issues promptly to minimize downtime and client impact. Coordinate with team members to optimize onsite visit scheduling efficiency and client responsiveness. Assist in procurement monitoring to maintain adequate inventory levels for ongoing operations. Ensure project schedules align with client expectations and company resources. Support teamwork and knowledge sharing to enhance overall team performance and morale. Provide high-level technical support and troubleshooting for complex issues demonstrating mastery of a wide range of technologies and platforms. Lead the design and implementation of comprehensive IT solutions, including network infrastructure, cloud services, and security frameworks, tailored to meet the unique needs of each client. Show initiative by taking proactive steps to identify and tackle tasks and challenges independently. Promote proactive and professional communication with clients, providing updates on project status and addressing any concerns promptly. Implement and administer virtual environments for both desktops and servers based on Microsoft, VMWare products. Configure and manage enterprise applications such as Active Directory, SQL, SharePoint, and third-party applications. Provide tier 3 troubleshooting support for a complete range of systems and network issues. Document systems and provide knowledge transfer for our support team. Develop and maintain relationships with customers that further develop our Company’s positive reputation through exceptional customer service. VoIP implementation and support.

Requirements:

Minimum five years of experience of increasing levels of technical knowledge and exposure to Microsoft based cloud technologies including: Azure, Active Directory, Intune, Sharepoint, Teams, etc. Experience with virtualization technologies (VMWare and Hyper-V). Minimum five years of experience of increasing levels of technical knowledge and exposure with Networking technologies: Switching, Routing, Firewall, VLAN, Site to Site VPN Tunnels, etc. Experience with Sonicwall and Cisco Meraki Firewalls, MSP360 / Cloudberry backup software, and FreePBX / Asterisk a big plus. Excellent written and oral communication skills. Flexibility to work evenings, nights, and weekends.

Additional Requirements:

Professional appearance and attitude. Valid Driver’s license. Reliable transportation. Ability to travel to multiple clients daily if needed (75% of work is conducted remotely from our office). Ability to respond to off-hour technical emergencies when on an extended call. Ability to lift, carry, and move all components of user workstations, the network, and peripherals.

Additional Information:

Full Medical Health, Dental & Vision Benefits will be offered after probationary period Travel allowance provided when applicable Performance based bonus compensation provided when applicable Vacation and personal PTO Applicants will be subject to a mandatory full background check Salary compensation commensurate with experience

Job Type:

Full-time Job Type:

Full-time Pay:

$40,000.00 – $100,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Professional development assistance Vision insurance

Schedule:

Monday to Friday Weekends as needed Ability to

Relocate:

Weston, FL:

Relocate before starting work (Required)

Work Location:

In person