Tech Supp Field Rep Position Available In Hillsborough, Florida

Tech Supp Field Rep Hillsborough County Public Schools – 3.6

Tampa, FL Job Details Estimated:

$51.1K – $64.7K a year 17 hours ago Qualifications Computer operation Mid-level High school diploma or GED Driver’s License Bachelor’s degree Computer skills Algebra Associate’s degree 2 years

Full Job Description Summary:

The Technology Support Field Representative will perform technical assistance in the installation of software, networks, and computer equipment and serves as a technical resource for all district/school staff and personnel.

DISTRICT EXPECTATIONS

All district employees must: Demonstrate regular and predictable attention to the work. Support the district’s vision, mission, goals, and Strategic Plan. Engage in civility, respect, and professionalism. Maintain the professional knowledge and skills necessary to perform the essential duties and responsibilities of their positions.

Responsibilities:

Provides field level technical support. Provides professional customer service consultation. Sets up and installs client workstations to network file servers, the internet, or computer system; installs new computers, monitors, printers, scanners, and peripherals. Schedules site visits to perform minor maintenance on computers and printers; diagnoses, tracks, and troubleshoots hardware and software problems through diagnostic testing; initiates problem solving methods where necessary. Evaluates existing hardware; develops and prepares needs analysis documents for district departmental clients to purchase hardware/software efficiently for administrative technology plans. Implements any technology related project affecting the client workstations at the district or learning community level. Installs, upgrades, and configures new software, as well as network and device drivers for new or existing computers; tracks and inventories software. Helps to maintain site based networks, computer labs, and may install and maintain servers. Is responsible for maintaining knowledge of department procedures and policies. Maintains currency of knowledge in district technical standards, offerings, equipment, and applications. Participates actively in meetings and training sessions as required. Communicates customer issues and feedback to appropriate individuals using established communication channels. Promotes cooperation among team members to achieve ongoing performance improvement in support of organizational goals. Achieves and maintains departmental standards in both quality and productivity metrics. Performs any other duties as assigned. Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the district.

Other information:

Communications:

Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication methods.

Cooperation:

Establishes and maintains effective relations. Exhibits tact and consideration. Displays positive outlook and pleasant manner. Offers assistance and support to co-workers. Works cooperatively in group situations. Works actively to resolve conflicts.

Customer Service:

Displays courtesy and sensitivity. Manages difficult or challenging customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Job Knowledge:

Competent in required job skills and knowledge. Exhibits ability to learn and apply new skills. Keeps abreast of current developments. Requires minimal supervision. Displays understanding of how job relates to others. Uses resources effectively.

Problem Solving:

Identifies problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Resolves problems in early stages. Works well in group problem solving situations.

NOTE:

School Board Policy ensures equal opportunity for all in its personnel policies and practices and does not discriminate on the basis of race, color, gender, religion, national origin, marital status, sexual orientation, gender preference, political beliefs, social/family background, disability or age. The district accords preference in selection, retention, and promotion procedures to certain veterans and spouses of veterans who are Florida residents.

Experience:

Two (2) years of increasingly responsible experience in computer operations or troubleshooting experience required. An associate’s degree supplemented by four (4) years of computer operations or troubleshooting work experience may substitute for the bachelor’s degree and work experience requirement. Two (2) years of technical training in an acceptably related field from an institution above the high school level supplemented by four (4) years of computer operation or troubleshooting work experience may substitute for the bachelor’s degree and work experience. Six (6) years of computer operations or troubleshooting work experience may substitute for the bachelor’s degree and work experience requirement.

Certificates/Licenses/Registrations:

Possession of a valid Florida driver’s license is required and must conform to the districts Safe Driver Plan.

Language Skills:

Reads and interprets documents such as safety rules, operating and maintenance instruction, and procedure manuals. Writes routine reports and correspondence. Speaks effectively before groups of individuals.

Mathematical Skills:

Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Applies concepts of basic algebra and geometry.

Reasoning Ability:

Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deals with problems involving several concrete variables in standardized situations.

Computer Skills:

Knowledge of relevant and current computer software programs.

PHYSICAL DEMANDS

Physical Activities:

Standing, walking, sitting, bending, stooping, crawling, handling, keyboarding, talking, and hearing.

Lifting Demands:

Up to 70 pounds; Over 70 pounds (must be 2 person or assisted lift)

Reaching Activities:

Both dominant and non-dominant hand; overhead.

Environmental Conditions:

Noise Intensity:

3, moderate.

OTHER REQUIREMENTS

This position requires traveling to various school sites, work locations, and/or community organizations throughout the district. – All job postings close at 7:00 p.m. on the posted Closing Date. Applications must be submitted before this deadline. All applicants must have an “ACTIVE” application and must have received an active notification from the Application Center to be considered or interviewed for any posted position. Not Currently an Employee of our district? If you are seeking employment with Hillsborough County Public Schools. Are you a current employee of Hillsborough County Public Schools? Eligible employees can find and apply for positions on the new employee experience on the Infor System (GHR Employee Space). All current employees seeking transfer or promotion must apply through the employee experience page. Employees who wish to transfer to a different position or location must satisfy the minimum requirements of the desired position. Please review the skills/competencies listed on your employee profile to determine your eligibility. If you need to update your skills/competencies, please contact the Application Center at 813-840-7181. You must ensure that you have the proper skills/competencies added to your employee profile

PRIOR TO, OR SHORTLY

AFTER, applying for any opening. (Skill/competency updates are not necessary for employees seeking a lateral transfer (same job at a different location)) Job description search: https://www2.sdhc.k12.fl.us/jobdescrs/ Salary Schedules Our district salary schedules are available at: https://www.hillsboroughschools.org/employeerelations