End User Support Position Available In Miami-Dade, Florida

Description

• Mix of warehouse and office area support.
• Advanced knowledge of managing workstation, laptops and handheld tablet devices. Resource should be able to leverage toolsets for workstation image, application packaging, and patch management for workstations.
• This position will be 100% onsite however, the work will be 50/50 hands-on breakfix and imaging vs remote desktop support.
• Focused primarily on incident and project based. We have a request team specifically focused on hardware, but if any request came in it’s mostly software related and not hardware.
• Position requires an in depth knowledge of Windows 10 and computer systems on a TCP/IP based network.
• Experience as a PC Technician/Desktop Support Specialist preferred with an in depth knowledge of hardware/software installation, configuration, troubleshooting and resolving Windows Desktop related issues.
• Experience with the following technologies a plus: Installing Windows system Images, AD, HP and Dell hardware platforms, Service desk software, and remote control utilities.
• Ticketing Tool Required (preference ServiceNow)

Soft Skills:

Will be working with all levels of the organization (

C-Suite Level:

Vice presidents, President, CIO, and all the way down to our lowest level associates)

• Some knowledge of PowerShell and Active Directory is highly preferred (something the manager and supervisor are trying to push the staff to be more proficient with this year to align with automation initiative)o

Active Directory:

Able to make changes to profiles, security settings, etc.o

PowerShell:

just light scripting experience

• Must be able to work independently to complete end-user requests, troubleshoot problems and escalate unresolved technical problems to proper level.
• Candidate should have a background that includes meeting or exceeding SLA’s and working in a team environment to complete tasks. Knowledge of Service desk, Call escalation, metrics reporting, and working with technical staff preferred. Candidate must maintain a high standard of customer service and satisfaction.
• High-school diploma and 3 years IT experience preferred.
• Technical certifications preferred
• CompTIA A+, Network +, Microsoft

MCP, MCSA, MCSE

• Strong written and communication skills as well as the ability to maintain a regular and predictable attendance are necessary.
• This position may require bending, lifting, and/or pulling.

Technicians will require the ability to lift up to 40lbs (Printers, Monitors and General hardware) and perform other duties related to technical support as assigned Skills Desktop, office 365, windows, imaging equipment, active directory, deployment, communication and organization skills, powershell scripting, servicenow, bilingual Top Skills Details Desktop,office 365,windows,imaging equipment,active directory,deployment,communication and organization skills Additional Skills & Qualifications Bi•

Lingual:

Spanish speaking heavily preferredNice to have: Active Directory experience and

PowerShell Scriptinghours:

8:30am

• 5pmMonday is adjusted: 7am
• 4pmsome travel
• Miami to Ft Laud for training Experience Level Intermediate Level