Sunwatch Technician Position Available In Orange, Florida

Sunwatch Technician 3.6 3.6 out of 5 stars Ocoee, FL 34761 Job Profile Summary We are looking for a Sunwatch Technician to monitor tolls system hardware and software for our client. This position will be full-time contract and onsite with a schedule ofWed – Sat 6am – 4:30pm . What You’ll Do Monitor tolls system hardware and software to ensure the proper operations of switches, firewalls, and remote technologies Field incoming calls and help callers troubleshoot toll system issues, diagnose problems, and provide resolutions Relay details about issues to field technicians and schedule them to work on toll system equipment Maintain field technician schedules, assist technicians on the phone, and keep records of repairs made for each client Document all incoming calls and record the technical issues addressed Maintain logs of resolutions, communicate with vendors about ongoing problems, and use a ticketing system to update information regarding the progress of each call

What You’ll Need Required:

Associate degree in electronics, computer science, network engineering, or information technology or 1+ years of experience with an IT company Knowledge of local area networks, wide area networks, and remote troubleshooting Knowledge of computer operating systems, minimum Microsoft Windows Ability to diagnose and resolve issues using technical abilities, computer knowledge, and analytical skills Basic knowledge and understanding of networking technologies and ability to troubleshoot issues with switches and other equipment. Ability to resolve customer issues via email or telephone in a timely manner. Ability to analyze information about system issues to arrive at solutions either by online reports or telephone conversations Ability to follow through until issue is resolved after diagnosing system problems Strong verbal and written communication skills for conversing with technicians, callers, vendors, and managers; listening skills are needed to understand caller concerns and issues

Preferred:

Knowledge of Linux/Unix CompTIA+ certification Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Job Types:

Full-time, Contract Pay:

$18.00 – $20.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Schedule:

4×10

Education:

Associate (Preferred)

Experience:

Remote access software: 1 year (Required)

Windows:

1 year (Required)

License/Certification:

CompTIA A+ (Required) Ability to

Commute:

Ocoee, FL 34761 (Required)

Work Location:

In person