Support Services Technician Position Available In Orange, Florida

Support Services Technician
Posted at: 06/13/2025 Orlando, FL Onsite

• IT•Infrastructure / Network / Systems•Contract•

Job ID:

25-14475

Title:

Support Services Technician

Location:

 Fully onsite

• Orlando, FL

Duration:

 6+ month initial contract

Compensation:

$30

• $35/hr

Work Requirements:

US Citizen, GC Holders or Authorized to Work in the

US Support Services Technician Description:

The Support Services Technician is responsible for software and hardware support (Tiers 1 and 2), with the more senior resources being responsible forplex Tier 2 support tasks. Provides technical advice, guidance and informal training to end users using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Rmends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality and timeliness of problem resolutions. Works in a team setting, sharing information and assisting others with calls.

Qualifications:

Hands-on technical experience supporting hardware and software in a desk-side or IT support setting
Experience withputer imaging, setup, and configuration, including laptops and desktops
Familiarity with ticketing systems such as ServiceNow, Remedy, Zendesk, or similar platforms
Basic understanding ofputer systems and troubleshooting techniques, including root cause analysis and issue documentation
Ability to follow established processes for diagnosing and resolving Tier 1 and Tier 2 technical issues
Working knowledge of Windows operating systems, user permissions, and device configurations
Exposure to AutoPilot or similar tools for device provisioning is a plus
Strongmunication and interpersonal skills, with the ability to guide and support end users
Team-oriented mindset with a willingness to learn, knowledge, and grow technical skillsets
Adaptable and coachable, open to feedback and capable of growing into more advanced responsibilities over time Our benefits package includes: Comprehensive medical benefits
Competitive pay
401(k) Retirement plan
…and much more! About INSPYR Solutions
Technology is our focus and quality is ourmitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutionsplies with applicable state and local laws governing nondiscrimination in employment in every location in which thepany has facilities. 25-14475