IT Project Technician – MSP Position Available In Palm Beach, Florida

Salary Not Available
Position range in Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area $69k

• $134k Per Year IT Project Technician
• MSP
  VXIT

Occupation:

Computer Systems Analysts

Location:

West Palm Beach, FL

• 33401
  Positions available: 1
  Job #: f162b4d0

Source:

ZipRecruiter

Posted:

6/10/2025

Delivery Method:

ZipRecruiter

Web Site:

www.ziprecruiter.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Work Onsite
Full Time Schedule
Full Time
Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
Job DescriptionJob Description
VXIT is a fast-paced and quickly growing IT Managed Service Provider, providing IT services for our small and medium business clients across many industries. We are seeking experienced and skilled technicians to join our Professional Services team.

Qualifications:

Minimum 5 years’ experience in a L3 Support or IT Projects role.

You must have experience working for a Managed Service Provider.

You must have experience planning, leading, and executing on the following:

Server replacements.

Network stack design and implementation.

Physical office buildouts and moves.

VOIP phone system deploymentsMigration of data from on premise to cloudMigration of data from cloud to cloud.

Email Security Solution implementations.

On-premises Active Directory Migration to Azure AD.Strong customer service skills and sense is a must.

Excellent communication via email, phone and in person.

Ability to train and educate larger groups effectively, both internally and externally facing.

Ability to build rapport with clients in all situations.

Expert level troubleshooting and critical thinking skills.

Positive and professional demeanor.

Organization and the ability to manage a workload of several projects or escalations simultaneously.

Proven ability to be an escalation point for less experienced technicians

Responsibilities:

Manage and complete various projects pertaining to server hardware, software, networking equipment, Cloud infrastructure, physical infrastructure.

Resolve technically challenging issues and escalations across a vast array of technologies.

Resolving issues that are affecting entire sites or entire userbases.

Sometimes solving issues that have not been seen before and lack documentation.

Work with other members of the team to solve difficult problems.

Work with vendors to solve technical issues.

Develop and lead training for clients.

Resolve issues for clients via phone, in person, or via email.

Scope and estimate projects given business objectives.

Track customer issues and resolutions via our ticketing system.

Track all time for billing and team metrics.

Technical Experience:

All modern Microsoft Windows Operating Systems, Workstation and Server versions.

Apple hardware, Macs, iPhones, and OSX.Networking, TCPIP and common troubleshooting commands.

Ability to troubleshoot and support networking hardware including firewalls, switches, routers, and wireless access points from various manufacturers.

Active DirectoryAzure Active DirectoryAnti-Virus, EDR, MDR, Security Solutions and Email SecurityG Suite for BusinessMicrosoft 365/Office 365VoIP Phone systemsDNSBackup and RecoveryIntuneRemote Monitor and Management toolsProfessional Services Automation (PSA)

• ConnectWise ManageAvanan, Barracuda, ProofpointSecurity Awareness Training tools

Non-Technical Qualifications:

Communication

• early and oftenHustle
• today not tomorrowIntention
• In pace and purposeEmpathy
• Caring starts with PeopleFunSense of Humor
• Enjoy the ridePunctualitySelf-starterProblem solvingInter-personal skills, Team PlayerEthicalGood attitudeConfidence www.

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