Technical Support Position Available In Pinellas, Florida

Technical Support 2.5 2.5 out of 5 stars 3131 Morris Street North, Saint Petersburg, FL 33713 Provide remote technical installation, troubleshooting, and support services. Configure and troubleshoot computers and networking equipment including cameras, PCs, switches, wireless access points, etc. Configure and troubleshoot customer’s systems. Provide excellent customer service. This is a front line position and success is dependent on the ability and desire to learn and deliver high-quality technical support. A professional attitude and providing outstanding customer service are critical. Hours, Monday through Friday, 8 am to 5 pm, scheduled 24×7 on-call shifts, occasional after-hours assignments. Essential Duties and Responsibilities Answer technical support phone calls, open support tickets, and address client requests Maintain positive client communications Troubleshoot hardware and peripheral components such as cameras, trailers, GPS systems, monitors, keyboards, printers, network servers, routers, and firewalls. Diagnose basic IT and computer systems issues; hardware, software, networking, server, VPN, and operator problems Work with Vendors to RMA inoperative equipment Provide detailed status updates, and completion information to clients using Jira Troubleshoot PC, server, and network hardware errors Provide technical support in house and over the phone Install, remove, test, and configure components, software, and hardware Provide customer assistance as needed on operating systems, software, and hardware usage and procedures Occasionally provide on-call emergency services after business hours, holiday and weekends as during on-call shifts Compile and maintain detailed documentation The ability to complete various assigned task as a requested from supervisor.

Preferred Skills:

A+ (Required) Net+(Preferred Not Required) Excellent communication skills Basic IP network troubleshooting skills Windows networking skills Familiarity with Microsoft 365 VPN remote access configuration & troubleshooting Network printer troubleshooting Ability to work in a disciplined, focused manner when working outside of an office environment Exceptional customer service skills High self-organization skills Ability to research and recommend new products Excellent documentation skills for technical and non-technical audiences

Job Type:

Full-time Pay:

$18.00 – $32.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Schedule:

Monday to Friday Ability to

Commute:

Saint Petersburg, FL 33713 (Required) Ability to

Relocate:

Saint Petersburg, FL 33713: Relocate before starting work (Required)

Work Location:

In person