Tier 1 Technician Position Available In Polk, Florida

At IT Voice, we are a trusted leader in delivering cutting-edge IT solutions, specializing in network management, system administration, cybersecurity, cloud services, and unified communications. We are passionate about helping businesses thrive through technology, and we are proud to uphold a culture built on excellence, integrity, and a genuine focus on people. Our team prioritizes client needs, takes ownership of every challenge, and operates with integrity and efficiency. At IT Voice, we strive for excellence in everything we do, ensuring our clients receive top-tier support and satisfaction.

Job Description:

As a Tier 1 Technician , you’ll serve as the first line of technical support for our clients. This role is primarily focused on remote Helpdesk support -resolving tickets, troubleshooting endpoint and server issues, and supporting daily client operations. However, unlike standard Tier-1 remote roles, this position includes occasional on-site deployments in the Lakeland, FL area as business needs arise. This is a hybrid position. We’re seeking a motivated and dependable technician who’s ready to jump in, solve problems, and represent IT Voice both virtually and in-person when needed.

Key Responsibilities:

Provide Tier-1 support for desktops, servers, applications, and endpoints Troubleshoot Windows Server environments, Exchange, Office 365 Admin, and Active Directory Monitor and respond to system performance alerts and user-submitted tickets Utilize ConnectWise PSA for ticketing, documentation, and communication Update internal and client-facing documentation as needed Participate in team meetings, ongoing training, and development initiatives Deploy on-site within the local market when necessary Participate in the on-call rotation and perform other duties as assigned

Qualifications:

1-2 years of experience in an IT support or Helpdesk environment Working knowledge of AD forests, trees, domains, and replication Basic understanding of networks and subnetting Proficiency with Microsoft Office Suite, Windows Server 2012-2019, Exchange, O365, and antivirus solutions Excellent verbal and written communication skills Strong organizational, multitasking, and documentation abilities Ability to lift up to 40 lbs unassisted Must reside in or near Lakeland, FL and be willing to commute for occasional on-site visits Authorization to work in the U.S.

Nice-to-Haves:

Certifications:

CompTIA, MCP, Microsoft, Cisco, VMware ConnectWise PSA experience

What We Offer:

Salary:

$45,000 – $55,000 per year (based on experience)

Benefits:

401(k), health, dental, vision, life insurance,

PTO, and Paid Holidays Growth:

Opportunity to advance within a people-first, fast-growing IT organization

Location:

Hybrid – Lakeland, FL Remote flexibility with periodic on-site support and team collaboration

Work Schedule:

Monday to Friday, full-time ( On-call rotation included )

Company Website:

www.itvoice.com