Tier 1 Technician Position Available In Polk, Florida
Tallo's Job Summary: As a Tier 1 Technician at IT Voice, you'll provide essential technical support to clients, remotely and occasionally on-site in Lakeland, FL. Responsibilities include troubleshooting, system monitoring, documentation, and participation in team activities. Qualifications include 1-2 years of IT support experience, AD knowledge, and proficiency in various technologies. The salary ranges from $45,000 to $55,000 annually, with benefits and growth opportunities available.
Job Description
Tier 1 Technician
At IT Voice, we are a trusted leader in delivering cutting-edge IT solutions, specializing in network management, system administration, cybersecurity, cloud services, and unified communications. We are passionate about helping businesses thrive through technology, and we are proud to uphold a culture built on excellence, integrity, and a genuine focus on people. Our team prioritizes client needs, takes ownership of every challenge, and operates with integrity and efficiency. At IT Voice, we strive for excellence in everything we do, ensuring our clients receive top-tier support and satisfaction.
Job Description:
As a Tier 1 Technician, you’ll serve as the first line of technical support for our clients. This role is primarily focused on remote Helpdesk support—resolving tickets, troubleshooting endpoint and server issues, and supporting daily client operations. However, unlike standard Tier-1 remote roles, this position includes occasional on-site deployments in the Lakeland, FL area as business needs arise. This is a hybrid position.
We’re seeking a motivated and dependable technician who’s ready to jump in, solve problems, and represent IT Voice both virtually and in-person when needed.
Key Responsibilities:
Provide Tier-1 support for desktops, servers, applications, and endpoints
Troubleshoot Windows Server environments, Exchange, Office 365 Admin, and Active Directory
Monitor and respond to system performance alerts and user-submitted tickets
Utilize ConnectWise PSA for ticketing, documentation, and communication
Update internal and client-facing documentation as needed
Participate in team meetings, ongoing training, and development initiatives
Deploy on-site within the local market when necessary
Participate in the on-call rotation and perform other duties as assigned
Qualifications:
1-2 years of experience in an IT support or Helpdesk environment
Working knowledge of AD forests, trees, domains, and replication
Basic understanding of networks and subnetting
Proficiency with Microsoft Office Suite, Windows Server 2012-2019, Exchange, O365, and antivirus solutions
Excellent verbal and written communication skills
Strong organizational, multitasking, and documentation abilities
Ability to lift up to 40 lbs unassisted
Must reside in or near Lakeland, FL and be willing to commute for occasional on-site visits
Authorization to work in the U.S.
We are also a Team – so if it would bother you to take out the trash one day, it’s probably best you don’t apply.
Nice-to-Haves:
Certifications:
CompTIA, MCP, Microsoft, Cisco, VMware
ConnectWise PSA experience
What We Offer:
Salary:
$45,000 – $55,000 per year (based on experience)
Benefits:
401(k), health, dental, vision, life insurance, PTO, and Paid Holidays
Growth:
Opportunity to advance within a people-first, fast-growing IT organization
Location:
Hybrid – Lakeland, FL Remote flexibility with periodic on-site support and team collaboration
Work Schedule:
Monday to Friday, full-time (On-call rotation included)
