Support Tech II Position Available In Sarasota, Florida

Support Tech II
Location
US-FL-North Venice
ID
2025-12350
Category Information Technology Position Type Full-Time Remote No Min Pay Range USD $20.40/Hr.
Summary
Supporting our internal and external PGTI IT users. Installs, modifies, troubleshoots and makes repairs to PGTI issued hardware and software systems by performing the following duties. Responsibilities
Installs and configures PC hardware and software as required. Assists in troubleshooting infrastructure equipment. Demonstrates advanced knowledge of Windows OS, PC hardware and software, and printers. Demonstrate basic knowledge of iOS and Android, and computer networking systems. Receive support calls directly from users and become the owner of specific request until completed. Once a call is received the information must be properly recorded within the ITSM tool and a response communicated to the user in a timely manner. Provide updates, status, and completion information to team lead/manager, ITSM tool, and/or users, via voice mail, or e-mail. Answer, gather required and pertinent information, include troubleshooting steps (if not able to resolve/fulfill) and properly route incoming inquiries (phone/email/walk ups) to appropriate assignment groups. Maintain and fulfill assigned tickets within agreed upon SLAs. Properly escalate assigned ticket as necessary. Create and administer network and system accounts. Keep personal work area clean and organized. Wear proper PPE where required. Completes management assigned special projects with little or no supervision and within the designated deadline. Other duties as assigned. Qualifications
EDUCATION and/or

EXPERIENCE

College degree recommended, but not required. Two years of experience in a computer related field required.

LANGUAGE / COMMUNICATION SKILLS

English required. Spanish preferred.

MATHEMATICAL SKILLS

None

CERTIFICATES, LICENSES, REGISTRATIONS

A+ certification preferred. Other relevant technical certification preferred.

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL REQUIREMENTS

Ability to travel occasionally domestically (regional southeast)

Occasional:

activity exists less than 1/3 of the time.

Frequent:

activity exists 1/3 and 2/3 of the time. About Us
Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.
Three comprehensive Medical plan options
Prescription
Dental
Vision
Company Paid Life Insurance
Voluntary Life Insurance
Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
Company-paid Short-Term Disability
Company-paid Long-Term Disability
Paid time off (PTO), including Vacation, Personal, and paid Holidays
401k retirement plan with company match
Employee Assistance Program
Teladoc
Legal Insurance
Identity Theft Protection
Pet Insurance
Team Member Discount Program
Tuition Reimbursement
Yearly Wellness Clinic
MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.