Cloud Support Technician NEW Position Available In DeKalb, Georgia

Cloud Support Technician
Zachary Piper Solutions, LLC Today
Top Secret/SCI
Unspecified
Polygraph
IT – Hardware
Atlanta, GA (ON-SITE/OFFICE)
Cloud Support Technician Join our team at Zachary Piper Solutions in Atlanta, GA, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office365 within our Secure Operations Centers (SOCs). This role ensures 24x7x365 service delivery across various responsibilities.

Work Schedule:

Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun with start times at 6AM (Days), 2PM (Mids), or 10PM (Nights), with one mandatory weekend shift per month.

Responsibilities:

• Monitor deployment flow and promptly escalate issues to deploying teams.
• Collaborate with feature teams to resolve volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with internal and external teams.
• Support outage recovery efforts within defined SLAs.
• Log all actions in designated systems for audits and root cause analysis.
• Drive recovery efforts with feature teams.
• Troubleshoot and resolve customer or service outages.
• Update operational procedures and training documentation as necessary.
• Manage secure work area operations, including hardware deployments and physical escort duties.
• Assist with equipment troubleshooting and user account requests.

Required Skills:

• Active TS/SCI with Fullscope Polygraph clearance.
• Bachelor’s Degree in IT or equivalent practical experience.
• 1+ year of experience in

Information Technology Compensation:

• Up to $125,000 depending on experience
• Medical, Dental, Vision, 401k, paid time off, and holidays

GROUP ID

10430981
R
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