Field Operations Technician Position Available In Henry, Georgia

Field Operations Technician 3.4 3.4 out of 5 stars Locust Grove, GA

POSITION SUMMARY

The Field Operations Technician is primarily responsible for performing end-user support duties that span a range of activities within the operations as well as provide work direction to the overall Field Operations Team. Duties would include installing or maintaining personal computer hardware and software utilizing hands on and remote resolution capabilities. The Technician also troubleshoots a multitude of issues which range from desktops, laptops, network, telecom, video conferencing, VolP, mobility and or infrastructure problems in an office and manufacturing environment

POSITION RESPONSIBILITIES

Installs and configures personal computer systems Manages IT Incident queue and has the ability to work level

I / II / III

technician problems as needed Identify, evaluate, and validate new hardware and software opportunities for company benefit, with an eye on cost savings Knowledge with System Center Configuration Manager (SCCM) and its components; Install, configure, monitor, support, optimize, and administer Maintain and support Windows Active Directory domain, ensuring security and availability of user logins, ACL permissions, Group Policies, and network printing, according to corporate policies and requirements Create and maintain documentation for company Knowledge Base, as it relates to both end-users and IT staff, using appropriate and effective communication techniques for both Performs on-site or remote desktop support of end-users Other duties as assigned. .

MINIMUM QUALIFICATION, SKILL AND/OR COMPETENCY REQUIREMENTS

Strong root cause and trending identification skillset to implement solutions mitigating issues within the environment Operational knowledge of Active Directory and Organizational Units Understanding of networking principles Must be able to communicate and work effectively with others in and outside of the IT department Minimum of four years relevant experience, supporting information systems operations. 4+ Years’ experience in IT Relationship Customer Support 4+ Years desktop/laptop/mobility hardware maintenance, repair and troubleshooting

COMPENSATION

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $68,480 – 102,720.