Senior Technology Support Specialist Position Available In Muscogee, Georgia

Senior Technology Support Specialist
Muscogee County School District
Bradley Tech – Columbus, Georgia This job is also posted in Muscogee County School District
Job Details

Job ID:

5242016

Application Deadline:

Jun 30, 2025 11:59 PM (Eastern Standard Time)

Posted:

Jun 17, 2025

Starting Date:

Immediately
Job Description
The Muscogee County School District has up to 6,000 employees from all backgrounds. We offer opportunities for everyone including support personnel, teachers, leaders, tradespeople, and much more.
Join the Muscogee County School District in “Creating We” in an environment that values the unique experiences and perspectives each of us bring to our community.
WE recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

POSITION TITLE

Senior Technology Support Specialist

FLSA:

Exempt

SALARY:

$52,274.40 yearly

WORK DAYS

240

LOCATION:

Division of Information Services/Bradley Technology Center

REPORTS TO

Manager, Technology Support Services

Primary Function:

The job of Senior Technology Support Specialist is done for the purpose/s of being a critical escalation point for resolving complex technical issues, ensuring reliable and effective technology solutions that enhance both learning and operational efficiency across the school district. This role requires advanced technical expertise, a strong customer service approach, professionalism, and excellent communication skills to effectively assist and collaborate with educators, staff, and students.
This position is responsible for addressing escalated technical challenges, coordinating solutions, and providing guidance to ensure seamless technology operations. It involves troubleshooting and resolving advanced issues with district technology, minimizing disruptions for users, and ensuring systems function optimally. The role includes overseeing installation, configuration, and support of technology solutions across the Muscogee County School District. Additionally, the Senior Technology Support Specialist works closely with educators, staff, and students to ensure technology aligns with their needs and enhances
productivity. Staying informed about emerging technologies and assessing their potential to improve district operations is a key aspect of this position. The role also involves contributing to the development and implementation of best practices for technology use and security across the district.
As an escalation point for complex technical concerns, this role requires strong problem-solving skills and the ability to provide advanced support in a networked environment. Additional vendor specific training will be required to successfully serve as a point of escalation for issues with solutions that are in and out of warranty. A strong customer service approach and adaptability in the rapidly evolving technology landscape within an educational setting are essential.

REQUIREMENTS

1.

Educational Level:

High school diploma or equivalent; Targeted, job related education with study in job-related area.
2.

Certification/Licenses Required:

Valid Driver’s License; Manufacturer-Specific Device Certification Training
3.

Experience:

Any combination of experience and training which provides the applicant with knowledge, skills, and ability required to perform the work.
4.

Physical Activities:

Routine physical activities that are required to fulfill job responsibilities
5.

Knowledge, Skills, & Abilities:

KNOWLEDGE

is required to perform algebra and/or geometry; read technical information, compose a variety of documents, and/or facilitate group discussions; and solve practical problems. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: candidate should have the ability to
perform basic mathematical calculations, including fractions, percentages, and ratios. Must be able to research, read and comprehend various manuals and other Internet based technical knowledge sources, effectively document information in prescribed formats, and present technical details clearly to others. A strong understanding of multi-step written and oral instructions is essential for carrying out job responsibilities accurately. Additionally, the role requires specific knowledge-based competencies necessary to perform the essential functions outlined in this document. This
role requires knowledge-based competencies necessary to handle escalated technical issues, ensuring effective resolution and service continuity. Familiarity with troubleshooting network connectivity issues is a plus.
SKILLS are required to perform single, technical tasks with a potential need to upgrade skills in
order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: ideal candidate possesses technical acuity, a strong customer service and problem-solving mindset, demonstrating the ability to work efficiently and professionally within a school district. Should have experience in deploying, supporting, and repairing
district technology, including interactive flat panels, audio-visual systems, and computing devices. Proficiency across multiple operating systems, such as Windows, macOS, iOS, and ChromeOS, is essential. Additionally, strong organizational skills are required to effectively prioritize tasks, manage time efficiently, and ensure the seamless operation of educational technology.
ABILITY is required to schedule a number of activities, meetings, and/or events; gather, collate, and/or classify data; and consider a wide variety of factors when using equipment. Flexibility is required to work with others in a wide variety of circumstances; work with data utilizing defined but different processes; and operate equipment using a
variety of processes. Ability is also required to work with a diversity of individuals and/or groups; work with a variety of data; and utilize a variety of types of job-related equipment. Problem solving is required to analyze issues and create
action plans. Problem solving with data frequently requires independent interpretation of guidelines; and problem solving with equipment is moderate to significant. Specific ability based competencies required to satisfactorily perform the functions of the job include: ideal candidate should be able to diagnose and troubleshoot hardware and
software issues efficiently while effectively managing their time to balance multiple tasks. Must demonstrate the ability to communicate effectively and appropriately with a wide variety of stakeholders, coordinate meetings and schedule support sessions as needed. Must be able to both work within a team environment and as an
individual contributor effectively, based on a variety of scenarios. A proactive mindset and willingness to research, learn, and implement new technologies is essential to supporting the district’s educational goals and ensuring continuous improvement in technology integration.

ESSENTIAL DUTIES

1.
Demonstrates prompt and regular attendance.
2.
Acts as the primary escalation point for complex technical issues, providing skilled troubleshooting and coordinating resolution efforts for the purpose of ensuring minimal downtime and effective stakeholder communication.
3.
Assists with asset management and monitoring of technology devices and equipment, including tracking inventory, maintaining accurate records, for the purpose of ensuring proper deployment, and assessing lifecycle needs to support efficient operations and long-term planning.
4.
Collaborates with vendors to ensure the timely and effective support of digital signage solutions across the district, minimizing downtime and disruptions for the purpose of maintaining continuous and effective communication in affected locations.
5.
Collaborates with leadership to develop and implement support strategies, policies, and best practices for the purpose of ensuring consistent service delivery and continuous improvement of technology operations.
6.
Completion of manufacturer-specific device certification training within the first six months of employment for the purpose of ensuring proficiency in troubleshooting, maintenance, and support of technology devices.
7.
Conducts research on emerging technology solutions that may offer greater efficiency and align with district objectives, ensuring the optimal use of allocated funds. Additionally, monitor and maintain a reasonable Service Level Agreement (SLA) within the Muscogee County School District for the purpose of ensuring consistent and reliable technology service standards that support educational operations.
8.
Conducts routine hardware inspections and preventative maintenance on classroom technology, documenting common support requests, resolutions, and recurring issues to improve service response times. Proactively provide training tools to administration and staff on best practices for the purpose of reducing recurring technical issues and ensuring seamless classroom operations.
9.
Coordinate the repair and replacement of technology by working directly with vendors and hardware manufacturers for the purpose of ensuring timely resolutions and minimizing disruptions to classroom and administrative functions.
10.
Demonstrate professionalism and effective communication skills when engaging with school staff, administrators, and students by providing clear, courteous, and responsive support for the purpose of fostering positive interactions and ensuring that all stakeholders feel heard, informed, and supported in their technology needs.
11.
Diagnose, deploy, reconfigure, repair, replace, troubleshoot, and resolve hardware and software issues with interactive and non-interactive displays, digital signage, classroom audio amplification systems, voice uplift solutions and instructional and end user devices. Support technology solutions in various
environments such as cafetoriums, auditoriums, and other large meeting spaces. Create and conduct routine hardware inspections and preventative maintenance including issues related to sound clarity, video quality, connectivity, and device compatibility for the purpose of enhancing system reliability, minimizing disruptions, and ensuring an efficient learning and working environment for staff, educators and students.
12.
Execute software and firmware updates, including essential configuration adjustments, to enhance device functionality, strengthen security, and improve overall performance for the purpose of maintaining system efficiency, compatibility with evolving technologies, and seamless user experience.
13.
Facilitates the integration of webcams, document cameras, and conference systems to enhance hybrid learning and enable seamless collaboration for video or conference-call based meetings. Ensure proper setup, configuration, and functionality for the purpose of supporting effective remote and in-person
instruction, staff meetings, and professional development sessions.
14.
Facilitates training and mentorship for support team members, strengthening technical skills and customer service capabilities for the purpose of fostering a knowledgeable and responsive support environment.
15.
Liaises with other departments and external vendors to streamline technology solutions and improve service delivery for the purpose of ensuring compatibility, efficiency, and alignment with district technology goals.
16.
Monitors system performance and support metrics, analyzing trends and identifying areas for enhancement for the purpose of improving overall technology reliability and effectiveness.
17.
Offer insights and recommendations on district-wide best practices for maintaining and enhancing instructional technology for the purpose of improving technology efficiency, system reliability, and the overall teaching and learning experience.
18.
Oversees workflow and support ticket assignments for a portion of the TSS team, prioritizing tasks to improve response times and user satisfaction for the purpose of enhancing operational efficiency and minimizing disruptions.
19.
Research and recommend innovative technology solutions that enhance classroom experiences and support diverse instructional needs, including 3D printers, large-format printers, specialized technology for JROTC, and high- performance desktops for the purpose of expanding learning opportunities and
meeting the specialized needs of various educational programs.
20.
Research, create and deliver training to various Muscogee County School District stakeholders on various technical solutions within the Muscogee County School District by equipping them with the knowledge and support needed to effectively utilize provided software and hardware. Facilitate training and guidance for the purpose of maximizing the potential of available technology, enhancing productivity, and fostering innovation in education.
21.
Serves as the first line of response for troubleshooting network-related issues, including Wi-Fi connectivity, access point functionality, ethernet drop connections, and device authentication. Ensure all classroom devices remain securely connected to district-approved networks for the purpose of
maintaining secure, reliable, and accessible digital learning environments.
22.
Stays up to date on emerging educational technology trends to support the development of modern learning environments. Continuously explore opportunities to maximize existing hardware and software infrastructure for the purpose of enhancing instructional effectiveness, streamlining operations, and
improving technology integration within the district.
23.
Performs other related duties, as assigned, for the purpose of ensuring the efficient, effective functioning of the work unit.
The Muscogee County School District provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, genetic information, protected veteran status, or any other characteristic protected by federal, state or local laws.

Position Type:

Full-Time
Job Requirements
Citizenship, residency or work visa required