IT Onsite Technician Position Available In St. Charles, Louisiana

IT Onsite Technician 2.8 2.8 out of 5 stars Norco, LA IT Onsite Technician Enthuse customers and provide best experience through best in class hardware, software and technical support services Your benefits Dental insurance Health/ Medical insurance Internal career development program Life insurance Onboarding program Sick leave payments Unlimited employment contract Vision Insurance Your skills Staging and imaging devices for deployment Domain joining and initial device configuration Basic smart card setup and configuration (including exposure to MFA) Providing general support and troubleshooting Your tasks The Onsite Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work for various customers by directly visiting their sites or being permanently assigned to a specific customer at their site and providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems.

Main responsibilities:

Handle service support requests & incidents Asset management & coordination Hands & Eyes Support Detect faults and provides efficient and effective solutions Ensuring all work is delivered consistently and in accordance with scope of work guidance of the Service Delivery Manager Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.